Sent some banners off to be printed by a company I didn't deal with a lot but that came highly recommended. They called to explain that the HEM LINE was going to run through the lettering and that they didn't like to do that. I told them it wouldn't matter, the customer was used to that.
Little did I know that unlike every other company I've ever dealt with HEM LINE meant the edge of the banner, not where the actual thread of the hem was. They cut the material right to the edge of the print, then folded over an inch of the print, and hemmed it. Banners were absolutely ridiculous looking.
Customer refused them. Cost me $800 that time....in the big picture it cost me a customer who is now doing about THOUSANDS each month in sign work.
--------------------------------
Got an order for 1200 reflective aluminum signs with a drop dead deadline. Customer had to have them for a major convention and told me before they ordered them that if they didn't have them for the convention they couldn't use them. Checked with all my suppliers, verified I could pull it off, and took the order. I had a two-day cushion in case something went wrong which I thought would be enough. Got a deposit from to cover my costs, got them ordered, thought everything was golden....then the wheels fell off. The printed who normally emailed proofs chose to overnight actual hard copies due to the size of the order. they didn't mention that to me and I wasn't in the shop when FedEx came by so we lost one day there. There were a couple of significant changes to make to the art so we lost our second day waiting on the new art. To their credit they busted ass and got the order out a day early....but the damn freight company they shipped it with accidentally sent them to the wrong hub which meant one day going in the wrong direction, then one day just to get back to square one. It was Wednesday night at 11:00, I had $15,000 worth of signs on a truck heading in the wrong direction, and they were due in Montgomery, Alabama by 7:30 Friday morning. We ended up having to drive 10 hours to St. Louis to meet the damn delivery truck and drive 10 hours back just to keep from losing our ass on them.