White Haus
Not a Newbie
This is very true.The other issue that kills the value of any small business is the intimate relationships that the owner has forged with their customers. You lose a lot of that even when you do everything right.
One thing that hasn't been addressed beyond assets/liabilities and volume is how well the company is running. Do they have systems in place? Are employees cross-trained?
Our numbers/size are very similar to the company the OP is evaluating. I'm really curious what that company what will end up selling for.