I don't care who made the sign. What he did say is he takes care of the signs.
if you would have read my entire sentence instead of cutting if off at sold you would understand.
And Gino I have nothing against you or anyone here. I just gave my opinion of what I would have thought as an owner of a sign shop and my employees did this very thing. I would not of been happy with this situation one bit. Maybe I'm a stickler but I want my sign company to be professional. And if my guys said go measure it yourself when the customer came to me for help. I would be furious.
Now after this situation is over how does the customer now see you? Will they look else where now? But you as an owner have a chance to make it right. In the end the customer has been scarred.
Usually it's me that drags things out, but you seem to be the one doing it this time. :Big Laugh
You don't care who made the sign. That's fine. How and when do you obtain that information of which you don't possess ?? No one asked me to know it beforehand, in fact, the customer told me he knew and gave me wrong information. He was given the option to save himself our fee to read a lamp in his building. Does that sound hard for any adult ?? In taking care of this building since 1998 for 4 different management companies, not once, did we ever hafta look inside the cabinet. Replacing faces was performed from the side and the setup made it hard to see inside, unless you'd take the back off. The old saying, 'ya don't fix it if it ain't broke'. This company in question.... we've been doing work for on various buildings and projects since 1992. They are not going anywhere. In fact, they ordered some other things Monday afternoon and are picking them up later today, besides the 3 new lamps. No one cut you off, you said I didn't do my job. If that's what you think, fine. It's wrong, but you are entitled to your opinion.
As for the next part, I've often said, I'm not here to be popular. This place is no popularity contest. In fact, quite the opposite. The sad state of ruin of this once great industry is displayed everyday on the streets of my home town where there is a plethora of sign shops, which 90% of are terrible..... to the kinda reasoning powers in this place and others like it. No one cares to reach the truth, but to say something in a manner that makes them feel superior. Our sign company is professional and bowing down to someone else's blatant lie is not professional in my opinion. You think making mistakes by others is alright and you correct them for free. That's dumb. To me, you pay for mistakes when they are your own. That's good business relations and a very good business policy. In your case, where do you draw the line ?? This time it's 3 lamps, no big deal, but next time, what if like I said it's a dozen lamps or someone gave you the wrong file ?? Have you never had someone send you the wrong files to be printed on a banner, you print it and then they say, that's not it. You sent them a proof and they overlooked a mistake..... on their own file. When it's finally finished, the yucks is picked up.
You're not being a stickler, but you
are allowing your customers to partially run your business...... and you haven't explained how far you'll bend til you say no. I don't need to make anything right, I already did do that, by correcting his mistake. He's fine with it. I said, if I need them, I'll buy them back, but not until then. He laughed, because as much as y'all are making fun of me over $9. he is laughing at himself over $33.00. We did laugh about it and then he ordered some other parking signs and a banner. I asked him if he had any needs for a 5' box coming up. I knew where he could get some lamps real cheap.
edit: just posted this but remembered I wanted to add this.
Most of you are treating this like a deal of this level is gonna make or break a relationship. Hardly folks. People do not leave after doing something stoopid or wrong, not when on the whole we save this customer thousands of advertising dollars yearly. From where they were 20 some years ago, they know for a fact, we've saved them money in the long run. In fact, they left a few years ago when they got a better deal on something. Turned out the other shop lied to them about details and the project ending up costing more than my original quote. They tried a few others and returned after maybe 6 months and have been rock solid since.
