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Cannot Register for Mutoh Club - Need Firmware

Discussion in 'Mutoh' started by JoshR, Oct 27, 2020.

  1. JoshR

    JoshR New Member

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    Aug 8, 2018
    Phoenix, AZ
    We have a Mutoh 1638UH printer that we need to update the firmware on, we were instructed to sign up for Mutoh Club however it seems to be rejecting our serial number, is there some special trick? I keep getting a "null" error and also says "The activation code acquired date will be the warranty start date" which does not make sense since I don't see a spot for an activation code.

    Does anyone know how I could get the 1.11 firmware without access to mutoh club? I reached out to Mutoh via their contact form but have not heard back yet.
     
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  2. Solventinkjet

    Solventinkjet DIY Printer Fixing Guide

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    Aug 2, 2011
    Denver, CO
    If you go to the Mutoh website, click on the support menu and there will be an option for PublicFTP. The firmware is in the printer information folder. You just need to find your machine model and open the folder. I'd post a link but it's session locked.
     
  3. JoshR

    JoshR New Member

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    Aug 8, 2018
    Phoenix, AZ
    Thank you! I was able to get the MSM software downloaded as well as the 1.11 firmware, now I just need to figure out how to get the printer registered with the software next.
     
  4. JoshR

    JoshR New Member

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    Aug 8, 2018
    Phoenix, AZ
    We got the firmware updated, however now it's rejecting our older 3rd party cartridges so we're going to order all Mutoh branded ones and see if that solves the issue. I guess the new firmware doesn't allow the non-mutoh brand carts from what I see on other threads here.
     
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