Can't get CutContour to work

[dasigndr]

Can anyone help me out!
I am trying to do a CutContour on a custom shape decal.
I am designing in Corelx3, exporting as an eps, ripping in Onys postershop / production house ver 7.3 and then printing to my HP45500 (formerly colorspan 5465UV) and then using onyx cut server to cut to my graphtech.

I can get the cutter to cut but it is only cutting a box around the decal, not the custom shape. I checked all my settings and it all appears to be configured properly. What am I doing wrong. HELP!!!

 

[Bly]

In preflight have a look at file>job properties I think it is. One of the postscript tabs has an option to turn on the 'cutcontour' option. So check that.
Of course you need your cut line to be named 'CutContour' as a spot colour.

 

[animenick65]

I know I have to have it set on Postscript level 3 to work properly. Just a thought.

 

[Letterbox Mike]

Are you making sure your CutContour line is a spot color and not a process color?

 

[dasigndr]

yes I have it as a spot color, I did set it to postscript 3, and I do have the CutContour enabled in my quicksets/advanced settings.
Still not working (hands up in the air!!)
Help some more!!