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Cant Open Large JPEGs in Illustrator

Discussion in 'Adobe' started by Tim Cole, Apr 7, 2008.

  1. Tim Cole

    Tim Cole Guest

    Ive been having trouble opening 20+mb jpegs in Illustrator cs2. Says"Insufficient Memory was available". Cant open, paste, or anything.

    I have no problems opening tiffs 10x that size.

    I have 2gb of ram and this is really the only problem of this type Ive ever had. Ive tried this with other comparible computers in the office with the same result.

    HELP!! Thanks!!
  2. tyans1

    tyans1 Member

    Jul 8, 2006
    Why not just open in photoshop and save as a tif?
  3. SignBurst PCs

    SignBurst PCs Very Active Member

    Yeah, that doesn't make sense. Do you have a seperate scratch disk setup in you prefs? Is is full? If you are using your C: drive as you scratch disk in your prefs, then is that drive nearly full? Can you "place" the .jpg?
  4. Tim Cole

    Tim Cole Guest

    Well I could but that increases the file size dramatically. Im already dealing with very large jpegs so when converted to tiffs the file size explodes.

    I guess the point is it just doesnt make sense.
  5. Tim Cole

    Tim Cole Guest

    Well I have a large D: drive but not sure how I have my scratch disc set up. I'll look into that, thanks.

    But I'm correct in thinking this doesnt make sense? Will open tiffs but not jpegs.
  6. GK

    GK Very Active Member

    Apr 30, 2007
    Export it as a .pdf then and open it in Illustrator, you shouldn't have any problems with size limits then. I don't know why you aren't able to open up large JPEGs, I don't have this problem. Do the JPEGs have any sort of metadata embedded into them? I have encountered JPEGs that had corrupt metadata from sending them through email, moving from thumbdrives and not stopping the device before ejecting the media, etc... If this isn't the case, I don't know what else to tell you since its opening TIFF files that are almost always larger.
  7. digitalgraffiti

    digitalgraffiti Member

    Dec 2, 2007
    When was the last time you restarted your computer?
  8. Tim Cole

    Tim Cole Guest

    This has been an issue since the computer was brand new, over a year ago.
  9. conwaycopies

    conwaycopies Member

    Jul 19, 2007
    have you tried creating a new document then placing the jpg file into it? or is that what you've been doing?
  10. Tim Cole

    Tim Cole Guest

    Yeah. It will not open no matter how I do it.
  11. SignBurst PCs

    SignBurst PCs Very Active Member

    What is the exact wording of the error?

    I would tend to look at the scratch disk settings in Illustrator and your virtual memory setting (page file) in Windows.

    Look for low disk space on your drives. When PS and Illy run out of physical memory, they start pulling form a "scratch" drive for virtual memory space. For optimal performace, Photoshop and Illustrator should have a dedicated "scratch" drive in the computer. Do not use a separate partition on the same drive, use a seperate drive altogether. Then defragment often. They will only use unfragmented space for virtual memory.

    Doing this will clear up a lot of the out of memory errors, but it may just be a bug. I have no idea why it wouldn't run out of space opening another file type of the same (or larger) size.
  12. animenick65

    animenick65 Very Active Member

    May 18, 2005
    Boston, MA
    I have this problem with illustrator as well. Saving as .pdf as someone mentioned earlier will releive the problem.

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