Having an issue with our CET Q1000 - We took out both white print heads to send out for cleaning. The next time we tried to run the printer, we wanted to print a color on a white background (using white coroplast). The printer lays down a yellow background! Not in the art file! We notice that the printer is set up for 5 colors and wonder if shutting off the white setting will fix the problem. However, we can't find the setting. Anyone have any thoughts?
The printer may be set up for CMYKW but as long as the file was ripped with a CMYK profile, it will not recognize any white data that may be there. If you want to disable the white, than in the Test and Calibration section of the controller on the lower right of that page, there is section for Head configuration or Color configuration. There you can change it to CMYK, click the set or apply button, and restart the software.