first off, solvent printers are a huge head ache. if you are used to water based, be prepared for this machine to drive you nuts with drying out and clogging. just pulling the carraige off to the side for more than 30 seconds will sound an alarm. yay! also, there's the daily cleaning cycles and pump cycles and the cleaning station off to the left to clean around the heads. if you aren't printing all the time (i only print about once a week) it's a head ache.
did you just get the printer and it was printing fine? or did it come out of mothballs to be revived? as far as basic cleaning, if it doesn't come clean with nozzle washes in about 10 minutes, i like to just go straight to a head soak. you'll have to clamp off the pump tubes (there's also a way to shut down the machine whilst the pump is compressed on the pump hoses, don't know that one yet) by opening the back panel. fill the caps with solution and let them sit. keep an eye on them because it's likely your caps/tubes will be leaking and empty. just do this procedure for about 3 hours and run some minimum cleans to reloosen ink. one thing, if you are missing large swatches of color on your heads, this can also point to vacuum or supply issues. like a vacant halo of ink in the middle of a test pattern is almost always clogged head adapters, constant top or bottom missing is capping station not sitting well north to south thus not vacuuming ink into the heads. also, you may have a clogged pump if the machine hasn't been well maintained in the past. while you have that panel off separate those tubes at the stainless steel unions and pull a vacuum going down to the pump (check to see if you have good air flow, and if not force some solution into them). then with the carriage parked, pull ink from the heads through the capping station tubes. if you see little bubbles mixing with the ink, your caps are getting iffy. that's enough to keep a guy busy for an hour or so. keep in touch after doing these things.