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Color changes when opening file.

Discussion in 'Flexi' started by IsItFasst, Feb 6, 2020.

  1. IsItFasst

    IsItFasst Member

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    This is really odd. Customer sends me .ai file of a yellow heart. The file is just a transparent bitmap within the file. So I unmask, add cut line and save the file. Later when my employee printed the file the yellow turned to light cyan. Luckily I seen and noticed the color issue. I found this odd but what is even more odd is when you preview it before opening the file the heart shows it will be yellow. Then you open and you get the cyan. My only workaround I found was to import the original file and print. This is fine but if we ever reprint we will have to go through this odd process again (I added a note about it). Anyone ever seen this?
     

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  2. IsItFasst

    IsItFasst Member

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    I should note that restarting Flexi didn't help. I even opened the file in Illustrator, saved as a PDF and it was still changing colors after saving to FS file.
     
  3. shoresigns

    shoresigns Very Active Member

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    Nope, never seen this particular problem before. If you want help solving it, post your files for us to look at.
     
    • Agree Agree x 1
  4. IsItFasst

    IsItFasst Member

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    Check out this file I converted to pdf. It opens fine and saves fine. Even previews fine but when I open it, it changes colors. Just FYI I'm using Flexi 12 sp3 p4 Build 113723
     

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  5. shoresigns

    shoresigns Very Active Member

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    Thanks, but it would be more useful to see the two files you mentioned in your original post.
     
  6. IsItFasst

    IsItFasst Member

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    That is the file. It changes colors once you save it as an FS file and then reopen it. The original post shows the file pre-saved and post-saved as .FS.
     
  7. jwlllpl

    jwlllpl Member

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    Not sure whats up with this file. It is not Flexi issue thou because it opens correctly and exports too just does not save correctly. Illustrator and Corel both turn blue unless exported too. I was able to open and save Flexi using a png file exported from Corel with no color change. Included it for you.
     

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    • Like Like x 1
  8. Gino

    Gino Premium Subscriber

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    Isn't this a similar problem that Michael Jackson had ??
     
    • Hilarious! Hilarious! x 1
  9. shoresigns

    shoresigns Very Active Member

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    I asked to see the original untouched file from your client, and the file with the added cut lines that you printed from. Those are the two files you mentioned in your original post, and they are the files most relevant to the problem.
     
  10. IsItFasst

    IsItFasst Member

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    The reason I uploaded that pdf version is I can't upload the original .ai file nor a .fs file here. But all cause the same issue so not sure how the file extension matters. It is when saving to FS (or apparently other formats) that causes the issue.
     
  11. WildWestDesigns

    WildWestDesigns Major Contributor

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    Zip up the ai file and upload or zip up all relevant files.
     
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