Stacey K
I like making signs
I'll be having a hat burning party tonight for 7 hats if anyone wants to join me! New customer came in looking for 14 embroidered hats. Initially I said no because I send that out and the order was too small and I only embroider for current customers. He started 'name dropping' my Dad like they were good friends, so reluctantly I said yes.
Well, then he ordered 12 tshirts (HTV-PITA). I told him a price for the hats and he argued that it was the shirt price. Then he changed his mind on the hat design twice from the original "just my name in block print". Had to tell him no more changes or I start charging. Get the hats in and he complained that 2 were bad...I did agree, and so did the embroider lady (I only checked the first few, she's done hundreds with zero complaints). She apologized up and down, as did I. Told him we will replace the hats but I need those 2 back. He comes in with SEVEN hats and wants them all replaced. I called the embroider and she said she would do it but some of them were questionable. I agreed but at this point, we both just want to be done with him. I called him, apologized and said she is redoing 7 of them literally as we speak and will send out this afternoon, and went on to explain that she apologized, etc. I said I wasn't sure but he might be able to keep the bad ones. Suddenly...he said, I'll be right there to pick them up, to get them out of your way. I said I'm leaving. He said put them in the pick up area!!!!! I said no, we need to wait to see what she says first. He said...I'll be in Monday then to pick them up and get them off your hands. I said, "No you will not. They are staying right here until she decides if she wants them returned". He was MADDDDDDDDDD and started raising his voice. All he is doing is trying to get 21 hats for the price of 14. He might end up with 7 hats and a check for the other seven!
So anyway, she doesn't want the hats back. I don't want the hats...but HE is NOT getting the hats.
And no...he's not friends with my Dad. He sprays my Dads weeds at one of his buildings and my Dad thinks he's the cheapest, weirdest guy ever.
And then I had a new customer in and rave about the embroidery for other hats and the shirts I made. 99% of customers are great...it's the 1% that get thrown in the fire!
Well, then he ordered 12 tshirts (HTV-PITA). I told him a price for the hats and he argued that it was the shirt price. Then he changed his mind on the hat design twice from the original "just my name in block print". Had to tell him no more changes or I start charging. Get the hats in and he complained that 2 were bad...I did agree, and so did the embroider lady (I only checked the first few, she's done hundreds with zero complaints). She apologized up and down, as did I. Told him we will replace the hats but I need those 2 back. He comes in with SEVEN hats and wants them all replaced. I called the embroider and she said she would do it but some of them were questionable. I agreed but at this point, we both just want to be done with him. I called him, apologized and said she is redoing 7 of them literally as we speak and will send out this afternoon, and went on to explain that she apologized, etc. I said I wasn't sure but he might be able to keep the bad ones. Suddenly...he said, I'll be right there to pick them up, to get them out of your way. I said I'm leaving. He said put them in the pick up area!!!!! I said no, we need to wait to see what she says first. He said...I'll be in Monday then to pick them up and get them off your hands. I said, "No you will not. They are staying right here until she decides if she wants them returned". He was MADDDDDDDDDD and started raising his voice. All he is doing is trying to get 21 hats for the price of 14. He might end up with 7 hats and a check for the other seven!
So anyway, she doesn't want the hats back. I don't want the hats...but HE is NOT getting the hats.
And no...he's not friends with my Dad. He sprays my Dads weeds at one of his buildings and my Dad thinks he's the cheapest, weirdest guy ever.
And then I had a new customer in and rave about the embroidery for other hats and the shirts I made. 99% of customers are great...it's the 1% that get thrown in the fire!
