Could not be more dissappointed in LEXJET

[jdwilliams1]

Nothing huge jumps out when I open it in Illustrator. The only slight difference I can see is in Attributes, where one has "Show Center" activated, and the other has "Don't Show Center" ticked. I believe the "Show Center" one is the one you say cuts twice. My own files appear to typically be "Don't Show Center," but that may just be by default. Without more testing all that might really tell us is that they was definitely a difference in how they were created. It looks like it should work just fine as a single cut.

Some will disagree, but I find it much easier to build my cuts in Illustrator. Are you doing it all in one of the printer/RIP programs?

saturn thanks for taking the time to help out, I will do a bit more digging on this.

 

[jdwilliams1]

Nothing huge jumps out when I open it in Illustrator. The only slight difference I can see is in Attributes, where one has "Show Center" activated, and the other has "Don't Show Center" ticked. I believe the "Show Center" one is the one you say cuts twice. My own files appear to typically be "Don't Show Center," but that may just be by default. Without more testing all that might really tell us is that they was definitely a difference in how they were created. It looks like it should work just fine as a single cut.

Some will disagree, but I find it much easier to build my cuts in Illustrator. Are you doing it all in one of the printer/RIP programs?

Saturn I do build/design everything in Illustrator and then open them into the Onyx print software. What is strange it this is the newest issue and until I get it to stop cutting the same spot twice I cannot move on to any other trouble shooting. I appreciate your help.

 

[Saturn]

You could also try imposing the sheet in Illustrator, skipping doing it in Onyx. Just let the RIP/cutter add regmarks and barcodes as it prints. Hardest part is just determing the best sheet width in Illustrator—maximizing space while leaving room for regmarks.

This is what I prefer. More control. I'm usually doing things in sets of 50, and never "mix" designs, so it works well for me. I use 30" inch wide rolls a lot, so I just make my print sheets 27.35" wide in Illustrator and that's perfect once it gets to the RIP. You'll obviously have to trial and error a bit to make sure you're staying centered etc.

Just open those files as 1-ups right in the RIP/Queue and see if they cut like they're supposed to. I'd save them as PDFs from Illustrator personally, rather than anything else. That's what I did to test your files.

 

[jdwilliams1]

Where in Indiana are you located? If/when I'm in the area, I'll swing by and teach you how to run the laminator and maybe provide a 2nd set of eyes on your print/cut problems.

Hey Mark, I wanted to circle back around and see if you might still be interested in taking a look aat our printing issues and possibly some help with the laminator?

 

[MarkSnelling]

Hey Mark, I wanted to circle back around and see if you might still be interested in taking a look aat our printing issues and possibly some help with the laminator?

send me your contact information and we'll see if we can set something up. Mark@HascoGraphics.com

 

[guillermo]

Ok as promised here is a link to video. https://www.dropbox.com/scl/fi/6ttt...ey=797xnvyg2r26w56ug674cacj3&st=leaw6n5i&dl=0
I will also attach some images. I have included another circle similar to the ones in the video and then I also attached a rectangle and on the rectangle I have gone back to the Illustrator file and the kiss cut was aligned perfectly in the art do again I am not sure why there is more art bleeding out the bottom vs on the top.
I have a secondary problem with my newest file where for whatever reason the kiss cut appears to be cutting once in one direction and then cuts the same path in the ooposite direction. Then when it does the perf flex cut it does it once and then cuts it again and removes all the perf tabs and the stickers then basically falls out and in some cases jams the cutter. I have gone back and checked the design file in illustrator, spot color is good, stroke is at .1 pt, this one has me scratching my head and it is doing it on the rectangular sticker you see in the images attached. Should also say that i have tried it with the middle pinch rollers down and with them up. Also I should mention overall the issues seem to be in the middle by the middle pinch rollers and towards the outside rollers the cuts seem better

We have Onyx Thrive by the way and are located in Lizton Indiana

Again thanks so much for all the help

Check your blade, looks like it is not tight, I had a similar problem and I found out that the blade holder was loose and moving away from the cut line, about 1/16" of an inch, when moving to the left, blade was to the right of the center poing, same as the opposite direction and so, top and bottom, compared as the blade does not move when in the same position. Hope I explained myself.