We're in one of the areas that were hardest hit so take that into consideration.
We're still not allowing people in the store to "shop" or get consultations. If you can't do it via email or phone, either wait or go somewhere else. We are allowing pickups and drop offs in a gated off area. We ask everyone to wear a mask. Too many people weren't because they were "just popping in" but I've had multiple people come for pickups and remove their mask while talking. One guy had his mask on his forehead the whole time. I'm baffled by the indifference of others. Compared to being locked down, wearing a mask for 5-10 minutes is barely an inconvenience.
There are a few reasons why I'm not open for consultations/shopping:
1. The effort to clean up after customers. If I don't allow people in, I can keep a normal cleaning schedule. If I do, I need to constantly sanitize.
2. 90-95% of the work can be done via email or phone. Yes, as a B&M shop, one of the biggest selling points is the in person transaction, but this is out of our control. It's simply something we have to adapt to.
3. People aren't doing the right thing. I've found people really struggle to talk with their mask. They find it annoying. So if I'm working with someone for 15-20 minutes, I can tell you a reasonable number of them will adjust their mask so that it's not covering their face properly. Not to mention, people are terrible at social distancing.
same, same, same. I'm in NJ too. I have let one person, who I consider a friend, into the shop because i'm her print contractor and we needed to color match something, so it took time making adjustments and proofs. Other than that, we do all of our business outside. I have a wagon outside my door that I put stuff in for pickup. I don't ever want anyone in my shop ever again