Customer requesting refund

[Johnny Best]

I'm lost and really would have liked to read the first post

He just told a story of a customer wanting a sign, gave a deposit, he did layouts and ordered a stand, then customer had someone else do it and wanted the money back. He saw the sign and everything was just as he laid it out except for background color. So he asked what we would do. Then in post #8 he said he refunded the money.

 

[Texas_Signmaker]

Humm, I'd like to know why the customer decided to take it to someone else after leaving a deposit.

 

[Johnny Best]

Humm, I'd like to know why the customer decided to take it to someone else after leaving a deposit.

There was something about that in the story but I did not retain that minutiae, PM the guy and get the full story.

 

[Gino]

Kinda obvious.

The customer had paid for the sign in full up front for I think a year, before the OP was notified they went elsewhere. They either found a better price or someone to get it done a little quicker. No mention of any dialog between them for a year. Soooo, the OP deletes his Opening Statement, making it hard to follow his own story. What a shame.

 

[TimToad]

The only pertinent thing I remember about it was that the client kept accepting the revisions being made, but at some point said that the layout wasn't working for them and then an extraordinary amount of time went by before the OP noticed the new sign and received the request for a refund.