Is it the new version or old?
1. Old version had a dongle, won't work without it.
2. Trial version of the newer program will let you design but not cut.
3. New version has to be registered online.
When you open VMP and the gateway screen comes up, go down to tech support then click on contact support.

Shaun and Tony are fantastic to deal with and will get you sorted.
How much did you pay for it?
Here,s their web
http://www.vinylmasterseries.com/en/index.html