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Cutter repair around Atlanta.

Discussion in 'Graphtec' started by Barber, Aug 22, 2011.

  1. Barber

    Barber Member

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    Dec 2, 2004
    Blairsville, GA
    We have a 54" FC 8000 Graphtec Vinyl cutter. Does anyone know of someone around or near Atlanta Georgia that does repairs on cutters? Ours was damaged and we have been working with Sign Warehouse to repair it, but we can't get it fixed using their support. Any suggestions.
     
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  2. Barber

    Barber Member

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    Dec 2, 2004
    Blairsville, GA
    Bump
     
  3. Jim Doggett

    Jim Doggett Very Active Member

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    Feb 17, 2008
    You may need to send it to us, or another service center (we're the world's number one Graphtec dealer and authorized service center).

    The rub is, how damaged is it? If it's a bent platen or something structural, the fix might be spendy to the point of making it non-cost justifiable.

    Can you expand on that?

    Thanks!
     
  4. Barber

    Barber Member

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    Dec 2, 2004
    Blairsville, GA
    Jim, the USB female on the back of the unit was damaged. It was replaced and then the ribbon that pulls the cutting head was replaced. Now they want us to replace the mother board. I don't see how the damaged USB could cause so many problems.
     
  5. qmr55

    qmr55 Very Active Member

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    Jun 3, 2010
    Yardville NJ
    Not saying this is for sure the case, but a damaged USB can short an entire system out. Check to make sure the power supply unit is working properly. Find out how much it should be putting out and put a volt meter to it.
     
  6. Barber

    Barber Member

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    Dec 2, 2004
    Blairsville, GA
    Thanks GMR that might be what's happened. I am still looking for help in the southeast USA.
     
  7. EricRamse

    EricRamse Member

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    Jul 22, 2011
    What about Proveer? There's a location in Kennesaw.

    3939 Royal Drive NW, Suite 135
    Kennesaw, GA 30144
    Toll Free: (800) 645-6039
    Tel: (678) 354-0788
    Fax: (678) 354-9253
    Hours: 8:00am – 5:00pm

    The Proveer office in NC provides service for Graphtec equipment. Maybe the GA does the same?
     
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