Cutter software problem

[p7050]

Had to reinstall my flexi software due to a computer problem, after the install I can get into the program and type what I need to cut out but when I click cut on the program it won’t show the preview and freezes up and won’t go to the next part, tried contacting signwarehouse but want to charge a lot of money just to get the question answered I have a Q60+ cutter

 

[jimdtg]

Is that Flexi old version and couldn't be activated after reinstalled?

 

[p7050]

Windows 7
Vinyl express qe60+
Lxi8
After I click cut then goes to the manager and locks up also tried it with lxi10 and does the same thing

 

[jimdtg]

Are you still using Softkey license for those LXi versions?

 

[Bevets]

Sounds like production manager is not loading correctly. Can you open the production manager at all?

 

[PHILJOHNSON]

Windows 7
Vinyl express qe60+
Lxi8
After I click cut then goes to the manager and locks up also tried it with lxi10 and does the same thing

This sounds like a driver/communication issue to me. Have you already configured your output device in LXI to match what you had before the re-installation? If you have assigned your cutting device perhaps you could try changing the USB port selection. There should be up to 4 USB port options that you can select from and I would try changing the port if you can. The version of LXI you have is an end of life product so even if you paid for support I am not sure Sign Warehouse could really help you a whole lot and would likely suggest you purchase an upgrade.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext 112
philj@airmark.com