Cutting and crashing problem

[mekazilla]

Not sure if this problem is from the plotter(GS15plus), the software(SignLab8), or the computer(hp media center PC w/4g ram).
here's what happens,
I have a file set up for print and cut 6 small decals with a contour cut. I open it in SignLab, hit Print/cut, go to Visual Production Manager, print it on the Edge, everything is fine so far.
Then when I go to cut it, it cuts the first decal contour and stops. the plotter starts a fast repeating beep. and the computer completely shuts done and reboots.
Then when I open Signlab the plotter is no longer listed in the print/cut preview screen. instead it's CADlink fastboard.

The plotter will cut it's test patterns fine. I don't think it's a physical problem with plotter. Maybe something could be wrong with the communication back and forth? but I've never had any problem that causes an immediate reboot instead of a freeze.

Any ideas?
thanks

 

[Replicator]

Two comments i found at 4edgetalk.

1. I was using a Belkin F5U103 and had no problems. OS windows 2000Pro and XP Pro!

2. Try www.radioshack.com
http://www.radioshack.com/product/i...sb+to+rs232&kw=usb+to+rs232&parentPage=search

The other BEST BET would be to contact Signlab tech support as that is your software.

 

[Replicator]

Tony Teveris says : Go to Gerber's WEB site and do a search on USB and / or Quatech.

Quatech (USB to Serial) product is now know as SSU2-100 (the old was SSU-100).

http://www.provantage.com/quatech-ssu2-100~4QTCU002.htm

 

[mekazilla]

new usb-serial cable solved the problem. It came with proper driver for the port and works fine now.
thanks