Cutting Problem

[BaBaboey31]

About 1 in 4 times I send something to my Summa D610 Pro it errors out. Basically moves the vinyl arourd makes a bunck of weird noises then stops and says turn off machine and restart. Like I said happens about 1 in 4 attempts and more so on larger more complex jobs.

It will cut test pattern all day long with no issues? ANyone have any suggestions as to what it could be?

Use Flexi Pro 7.

Thank you,
Gary

 

[kyjoe340]

Have you tried calling Summa tech support?

 

[phototec]

Have you tried calling Summa tech support?

Duh!

 

[Custom_Grafx]

might be a bad cable

 

[PHILJOHNSON]

Summa Technical Support

Hello Gary,

Wanted to give you the toll free number to our technical support team. They should be able to get you up and running if they haven't already.

Tech Support - (800) 323-9766

Best regards,

Phil

 

[baxter gamble]

Gary

Did they get it fixed. I'm considering buy the same plotter and want to know if they resloved your problem.