TheSnowman
New Member
I'll try to keep this a short story, but I already have a short fuse with this customer, and now this is just the icing on the cake.
I have a customer that came in...oh, two years ago probably, needed signs, and like an idiot, I didn't get a deposit. Guy approves the design, needs them right away, we print, he's coming to get them the next day. That night, I get an email from his wife "He didn't notice that his last name was spelled wrong, we have no use for these if you've already printed them". I kindly but frustratedly say "I'm sorry, but that's not my problem", and she's basically refusing to ever take any responsibility, and I'm stuck with them. End of the day, I just decide I'll eat it, and if they're ok with just putting a patch over the letter, I'm willing to do that to just be done with this customer. I make the correction, two years pass and they never pick up the signs.
Then, this guy walks in and I think he's familiar, and he wants the whole sky and he wants it right away. I finally put two and two together and realize he's the same dude that never picked up his signs, that was a problem to work with from the get go. He says he's in a factory now, and he's the head maintenance guy, and there's no budget for this, it's just get it done as soon as possible, because some truck driver smashed their signs. So, I order all the blanks we need according to what he wants, overnight it so I have it the next day, and he comes in the next day and says "we're changing everything, not going to do any of that we talked about yesterday". I inform him that I'm not going to eat the cost on these signs that he had to have right away, and he says he's not going to be able to pay for them.
So, I tell him before I do anything else, I'm giving him a quote and he's giving me a credit card, and I need a signature on the artwork, he says no problem. I roll the cost of the overnight materials into my quote, he says looks good, I get the money up front, all is well, and I think I'm finally done with this guy. I think wrong. He calls me and says "the signs have only been up for five hours and the vinyl is starting to peel off." I can't even fathom it because in 11 years, I've never had a sheet of vinyl lift on me, and this is even REFLECTIVE that grabs at any ounce of contact.
So I stop by today and check it out, and sure enough, it's doing this on the right side of all of the signs. They were printed by Signs365 and it's Oracal reflective. My question is, has anyone seen this before? I guess the easy out would be to blame it on how they installed it, but I've never seen any vinyl do this before, even if they did tighten the snot out of it. I suppose a bad batch could be possible, but why only on the right side? Because you would think it'd pull on both sides if it was from tightening. Is that just a happenstance that it's like that?
I have a customer that came in...oh, two years ago probably, needed signs, and like an idiot, I didn't get a deposit. Guy approves the design, needs them right away, we print, he's coming to get them the next day. That night, I get an email from his wife "He didn't notice that his last name was spelled wrong, we have no use for these if you've already printed them". I kindly but frustratedly say "I'm sorry, but that's not my problem", and she's basically refusing to ever take any responsibility, and I'm stuck with them. End of the day, I just decide I'll eat it, and if they're ok with just putting a patch over the letter, I'm willing to do that to just be done with this customer. I make the correction, two years pass and they never pick up the signs.
Then, this guy walks in and I think he's familiar, and he wants the whole sky and he wants it right away. I finally put two and two together and realize he's the same dude that never picked up his signs, that was a problem to work with from the get go. He says he's in a factory now, and he's the head maintenance guy, and there's no budget for this, it's just get it done as soon as possible, because some truck driver smashed their signs. So, I order all the blanks we need according to what he wants, overnight it so I have it the next day, and he comes in the next day and says "we're changing everything, not going to do any of that we talked about yesterday". I inform him that I'm not going to eat the cost on these signs that he had to have right away, and he says he's not going to be able to pay for them.
So, I tell him before I do anything else, I'm giving him a quote and he's giving me a credit card, and I need a signature on the artwork, he says no problem. I roll the cost of the overnight materials into my quote, he says looks good, I get the money up front, all is well, and I think I'm finally done with this guy. I think wrong. He calls me and says "the signs have only been up for five hours and the vinyl is starting to peel off." I can't even fathom it because in 11 years, I've never had a sheet of vinyl lift on me, and this is even REFLECTIVE that grabs at any ounce of contact.
So I stop by today and check it out, and sure enough, it's doing this on the right side of all of the signs. They were printed by Signs365 and it's Oracal reflective. My question is, has anyone seen this before? I guess the easy out would be to blame it on how they installed it, but I've never seen any vinyl do this before, even if they did tighten the snot out of it. I suppose a bad batch could be possible, but why only on the right side? Because you would think it'd pull on both sides if it was from tightening. Is that just a happenstance that it's like that?
