So Mr. Dave Dorsey, President, Aurora Graphics.... I waited until I was just a wee bit calmer and Fred could respond before I decided to tell you what a piece of work I think you are... not that it really matters... I think I made my feelings about you and your company known earlier when I realized you think your customers are a bunch of thievin' b@s!ards.
You sign up here a year and a half ago, but never bother to post. Not once. Until you waltz in here and call Fred out because he wouldn't do what you wanted. Well guess what, Mr. Dave Dorsey, President, Aurora Graphics, you came into our house, called out one of the most respected members of the sign community and made an ass of yourself doing it.
See, Mr. Dave Dorsey, President, Aurora Graphics - while you apparently had no idea what kind of ethics, morals or downright fairness Fred runs this forum with, the rest of us here on signs101 know what kind of integrity he has. And I could have read through the drivel you posted without getting my panties in a wad if you hadn't implied - no stated as some kind of fact - otherwise. Now THAT pisses me off.
Unlike some others, I don't necessarily think you had someone else write that letter for you because I spent 3 years in public relations for a major hospital chain. I know how to handle public relations when something like this occurs. Pat nailed it on the head on how you SHOULD have handled it. How I would have handled it. How any PR professional except Mr. Dave Dorsey, President, Aurora Graphics would have handled it. But I'd be willing to bet that you didn't fly that little letter past your marketing/public relations people because it never would have been posted here if you had. And if you did, my professional advice would be to fire the lot of 'em.
You let your temper get the better of you and instead of turning a situation to your advantage... you pissed a whole lotta' people off. Not to mention that "facts" (and I use that term loosely in this case, Mr. Dave Dorsey, President, Aurora Graphics) in your post bear some closer scrutiny... I have bought used software before - legally.
What Fred did here was to post information that was pertinent to the sign industry. Your EULA is buried and you VERY OBVIOUSLY didn't want people to know about it easily. He informed us of what transpired without slamming your company, you or anything your company produces. He even spoke up and defended your product.
Too bad you don't have that kind of class, Mr. Dave Dorsey, President, Aurora Graphics