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Do you clean the stucco after changing the channel letters

Discussion in 'General Signmaking Topics' started by Nick Nie, May 1, 2019.

  1. Nick Nie

    Nick Nie Member

    Apr 4, 2019
    Hi All:

    We have several customers want us to replace the previous channel letter with new letters, but the previous signs had been installed for long time, so when you remove it, the ghost stay in the stucco. it looks not very nice and normally customer would ask us to clean it even we told them we are sign company and not professional to clean the stucco, how you guys deal with this case, will you clean it to make it prefect or just leave it to customer?

  2. equippaint

    equippaint Very Active Member

    Oct 10, 2014
    I wouldn't leave it, makes your install look like garbage. Up to you if you want to eat it and do it yourself, charge for it or sub out the cleaning but leaving it smears the whole job and you.
    Had some guys here replacing shop lights today, under them were spider webs/egg sacs. In a joking/not joking way said to clean them while they were there (maybe 30 secs). They put up the new lights, left the mess and I told them to go back and clean it up, now no more joking (I assumed they would care a bit more in all honesty hence the joking at first). Got the typical well its $95/hr for us to clean it. Ain't no problem, go do it, its now $3 instead of 80 cents? They kept a broom with them for the rest of the time.
  3. Billct2

    Billct2 Major Contributor

    Mar 12, 2005
    New England
    It's one of those things that should be addressed up front.
    • Agree Agree x 7
  4. Hero Signs

    Hero Signs If they let me make it, they will come

    Sep 19, 2011
    Add 2-3 hrs of painting, reuse old billboard as drop cloth and double price of paint and rollers and brushes.
    Typically we will repaint from edge to edge on a wall section, spot painting looms nasty. Better for them the have the brighter 20ft section of wall.
    • Like Like x 1
  5. visual800

    visual800 Very Active Member

    Aug 4, 2010
    montgomery, alabama
    We advise them to have the shopping center repair and repaint, I have repainted and paint didnt match it opened up a whole new world of hell. I hate drivit.
    • Agree Agree x 2
  6. White Haus

    White Haus Formally known as RJPW..........

    Apr 6, 2018
    Last time we removed a bunch of Gemini letters for a customer/neighbor of ours we ran into the same thing. We offered to fill the holes and repaint the section of stucco so it looked good before installing new letters.

    Obviously we charged for materials and time and it saved the customer the trouble of hiring another company to do it.

    Sure, we're not painters or stucco people but sometimes you have to do whatever it takes to make the customer happy and do the job right.
    • Like Like x 3
    • Agree Agree x 1
  7. kcollinsdesign

    kcollinsdesign Active Member

    Apr 22, 2007
    Normal, Illinois
    In many cases you are talking about Dryvit. You must be a licensed installer to recoat it in order to maintain the original warranty. The topcoat product is also not available for sale unless you are a licensed Dryvit installer. Dryvit has a ten year fade warranty, and a 20 year puncture warranty, which becomes invalid once you paint it. I would document the property owner's perission to repaint, even touch up.
    • Informative Informative x 1
  8. ddarlak

    ddarlak Trump Hater

    Lesson learned.

    If the goal is to end up with a happy customer telling them to deal with it is not a happy situation.

    Next time bill in extra to make sure the customer is happy...
  9. d fleming

    d fleming Very Active Member

    Nov 28, 2007
    Middleburg, Florida
    Nothing sexier than a brand new sign in front of the dirt and damage from the old one. I have always included repair in my bids.
  10. OADesign

    OADesign Active Member

    Jan 27, 2006
    Its very interesting to see the varying opinions here.
    When it comes to removal "Patch and Paint" has been an option on every work order since I started in this biz in the 90s.
    If you and your team don't know how to repair/clean up walls after removal of signage, you should consider learning and adding it to your services. In my opinion, its part of the gig. On top of that, it can be a profit item for you. Removal, Disposal, patch and paint has added zeros to our monthly numbers and helps keep us busy.

    • Like Like x 1
    • Agree Agree x 1
  11. MikePro

    MikePro Major Contributor

    Feb 3, 2010
    Racine, WI
    Sign guys are usually the final touch on a project. If you're ok with throwing your hands in the air with a "not my problem" mentality, then I'm sure you'll occasionally find clients that are ok with it too.....but you'll ALWAYS lose the clients that expect more from you, and they won't be afraid to spread the word about your attention(or lack thereof) to detail.

    problems arise, then discuss options with your client. give them the choice to be cheap, or verify desire to pay to "do it right", but at least they are informed.
    • Like Like x 2
    • Agree Agree x 1
  12. Gino

    Gino Premium Subscriber

    Jun 7, 2006
    Usually, if this is at a strip mall or something similar, it's in the specs from the landlord that old stuff needs to be fixed. If this is just a store owner in a single building, this is something which should be addressed before even giving a quote, so you can quote it properly. As mentioned, I've never heard of any reputable shop not fixing the mess before leaving.

    We had one, so bad some years ago, I refused to fix it. Looked like someone used hand grenades to pull the old lettering off and pull the wires out. Then, behind the wall, it was a mess of wiring all over the place. The landlord eventually made the new tenant fix it before proceeding with any signs. Something about, he knew it coming in he was responsible for fixing it, in the lease/contract.

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