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Do you warranty your signs?????????????

Discussion in 'Business Management' started by FireSprint.com, Feb 13, 2019.

Do you offer warranties?

  1. Yes on all my products

  2. Yes on a select few products

  3. We offer a service plan we charge for

  4. No, but we're not going to get a negative review over a $200 sign

  5. Nope, good luck with mother nature...

Multiple votes are allowed.
Results are only viewable after voting.
  1. FireSprint.com

    FireSprint.com Merchant Member

  2. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    Lol, yea I warranty it for the life of the sign.... When the sign fails, warranty is over.:)
     
    • Like Like x 5
    • Hilarious! Hilarious! x 2
  3. visual800

    visual800 Very Active Member

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    electrical signs, routed letters, routed plaques all get 1 year for workmanship and materials...I just wish the people that made out materials would give US a damn warranty instead of lies
     
    • Agree Agree x 2
    • Like Like x 1
  4. ddarlak

    ddarlak Trump Hater

    No, I make them to survive normal conditions.

    It's not rocket science, do it right and if mother nature takes it down it's time for a new one.
     
    • Agree Agree x 2
  5. Stacey K

    Stacey K Getting Back in the Game

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    I tell customers the manufacturers expected life of the materials and what my own experience is with certain products but I don't put anything in writing. I would replace/repair if reasonable - fortunately I've not had many issues.
     
    • Agree Agree x 4
  6. HulkSmash

    HulkSmash Major Contributor

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    hell no. Only wraps.
     
  7. Tattoosleeve

    Tattoosleeve Member

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    For vinyl and substrate signs we warranty on a case by case basis. We try and use tried and true materials. The amount of money you save per/sqft on an economy option isn't worth the tradeoff in quality, risk of failure or lifespan of product loss.

    For cans and channel letters our supplier offers a 2 year parts & workmanship warranty.
     
    • Like Like x 1
  8. Sandman

    Sandman Member

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    I only warranty what material manufacturers warranty. Gemini Letters & Plaques have a lifetime warranty. My digital sign supplier has a 3 year warranty. I tell my customers that I use the finest materials. I don't cut corners with cheap vinyl or sub par substrates. I tell them what kind of life they can expect under our normal weather conditions. I've never had an early failure in 34 years of sign making. I've done warranty work on a digital sign twice and both times it was a simple swap out where the manufacturer paid for the new part including shipping. That couple hours of free labor resulted in a happy customer and a new $10,000 project.
     
    • Like Like x 1
  9. Gino

    Gino Premium Subscriber

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    We guarantee magnetics for any reason being ruined or even lost as long as you have them.
    We guarantee truck graphics for as long as you keep your truck.
    We guarantee any electrical signs/channels for at least 25 years.
    We guarantee banners for about 15 years, unless they're double sided, then it's 20 years.

    Oh dang-g-g-g..... I thought today was April 1st.

    Never mind..................​
     
    • Hilarious! Hilarious! x 6
  10. fresh

    fresh Very Active Member

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    We don't explicitly state a warranty. But in general, we'll fix/replace stuff if they fail within a year (or so, depending on what it is.) We do tons of cut-vinyl car lettering. If someone comes in with scratched panel or other failure that was their fault, as long as they paid full price (I have a few groups of customers who get a ton of stuff from us for a sizable discount, those people don't get this benefit,) I'll usually fix it at no cost. Magnets, no way. I'll often help people out with banner failure, but I also regularly get between $6-$8 sqft for them. I'm not losing a customer over something that cost me $15 and 15 minutes of my time.
     
    • Like Like x 1
  11. Stacey K

    Stacey K Getting Back in the Game

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    I do the same for cut vinyl on vehicles. One customer scratched the letter E on his rear van door 3 times with his toolbox over several years! Very good customer, I replaced all 3 times and we still laugh about his clumsiness years later. His business over the years more than made up for the few minutes I spent replacing :)
     
    • Like Like x 1
  12. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    I guess I'm too generous. I have a written 1-year warranty on all my signs except temperary signs (banners, coroplast). Sometimes I'll bump it up to 3-years on signs installed against a wall.

    I make sure every sign I put up is installed very well, and that I can sleep easy at night... no reason any of my stuff would fail.
     
    • Like Like x 1
  13. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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    Blade Lite 400? Orbus? The manufacturer has a warranty and so you extend the mfg. warranty. This is what we do with most items also.
     
  14. Johnny Best

    Johnny Best Very Active Member

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    I base my lifetime warranty on my Aunt Rose who turns 100 in March.
     
    • Like Like x 1
  15. SherBear

    SherBear New Member

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    You guys are awesome! We love FireSprint!!! Happy Valentines Day to you all!
     
    • Like Like x 1
  16. rjssigns

    rjssigns Major Contributor

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    No warranty. I have no control over what the client or weather does.

    A couple times I've had clients call for a refund. Told them I'd be right over to get the sign, banner, or remove it from the vehicle or building. Then a miracle happens and they have no complaints.

    Can't say for sure but some folks must think I smell like turnips.:D
     
    • Like Like x 1
  17. sardocs

    sardocs Active Member

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    I mentioned in a post a while back that at my old shop we had a warranty line painted across the asphalt at the end of our driveway.
     
    • Hilarious! Hilarious! x 3
  18. petrosgraphics

    petrosgraphics Member

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    remember when Avery had their vinyl issues. would send you a new roll of vinyl, after giving them your 1st born, no replacement cost on your labor. we have 1year warranties on our ballasts and transformers, as the manufacturer does, the problem is, that it still costs you in labor to replace the item
     
  19. Joe Crumley Jr.

    Joe Crumley Jr. New Member

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    On a more positive note, Yes I have always stood behind my work. It's been thirty eight years now but I should mention I'm not a vinyl, lickem stickem fellow. My trade is dimensional work only. When getting started we used only redwood with a guaranty of five years. I still have clients that return after ten years or longer. They happy to pay the price for a repaint.

    I'm in the process of going over a fifteen year old redwood job. But, to make these last it takes tender care. I love doing repaints. The general price is somewhere in the range of half what a new sign cost. Still pricing by the square foot.
     
    Last edited by a moderator: Feb 24, 2019
  20. FireSprint.com

    FireSprint.com Merchant Member

    Very Cool Joe.
     
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