Signed Out
New Member
Little venting...
So I've said this before but this time it's for good. I'm done with Grimco. Too many times I order supplies, receive half the order within a couple days, then wait and wait and wait for the rest only to find it's backordered from china and they have no real idea when it will be in. Thanks. I ordered 4 sign brackets last week on Mon. Got 3 of them in this monday in 2 boxes, I assumed it was all 4 and put them to the side (guess I shoulda checked) So my customer thinks he's picking his sign up tomorrow, I opened the boxes to make sure the brackets are a good fit and...wtf 3 brackets? I call in and they tell me the 4th is backordered coming from overseas, that it should arive next monday or tuesday in Missouri and that it will be a 3 day ship from there.
Any chance you can overnight it to me from Missouri?
Haha no we can't do that.
Well don't you think you should have mentioned that my $2 bracket was going to take 3 weeks to get to me?
I'm sure they told you it was backordered when you called the order in. (rudely)
No, when I tried to call the order in I was told I need to order more than $100 to place an order.
(when I ordered) Oh, I thought it was $100 min. for free shipping. I don't mind paying the shipping.
No you need to order at least $100, is there anything else you need?
I don't understand, if I'm paying the shipping why is there a minimum?
Becasue it costs us money to process your order, you can place it online though.
(So I placed it online)
Well if you placed it online then you should have recieved an email notificaiton that it was backordered. (which I did and it said backordered from Conneticut but with no time frame, so I guess some blame is on me... although it says from conn, not overseas and I never have this type of problem when ordering from fellers or anyone else)
I went on to explain that this or similar situations have happened several times in the past and is the reason I barely do any business with grimco anymore, that 95% of my business goes to fellers. That I only order stuff from them if fellers doesn't carry it.
bla bla bla
Fed up I told her to just send me a return shipping label and to give me a refund.
Ok but there is a restocking fee.
Are you serious? Whatever get me that bracket asap please, goodbye.
After typing this all out it seems rather petty, but it really irrates the crap outta me to work, work, work non stop and then have to deal with an incompetent supplier. As corny as frank is, fellers is legit. I wonder if anyone else has similar expierences with grimco. We used to use them quite a bit a couple years ago. Seemed to me that when they were buying out that other company (proveer?) there customer service went out the window.
The big problem I had with grimco initially that got me to switch to fellers: Got a bad or old roll of 3m black 7125 from them a little over a year ago. The vinyl was sorta stiff, almost felt flakey, cut and weeded like crap. I called to return it and have a new one sent out. Got the new roll in and sent the bad roll back, new roll was fine. About a month later they notify me that their lab tests showed no defects in the roll and that they would send it back to me. I fought and fought with them because the roll was definetly defective, but I lost and ended up eating that roll. Since then I've only ordered small things like brackets and such that fellers doesn't carry. Not anymore.
So I've said this before but this time it's for good. I'm done with Grimco. Too many times I order supplies, receive half the order within a couple days, then wait and wait and wait for the rest only to find it's backordered from china and they have no real idea when it will be in. Thanks. I ordered 4 sign brackets last week on Mon. Got 3 of them in this monday in 2 boxes, I assumed it was all 4 and put them to the side (guess I shoulda checked) So my customer thinks he's picking his sign up tomorrow, I opened the boxes to make sure the brackets are a good fit and...wtf 3 brackets? I call in and they tell me the 4th is backordered coming from overseas, that it should arive next monday or tuesday in Missouri and that it will be a 3 day ship from there.
Any chance you can overnight it to me from Missouri?
Haha no we can't do that.
Well don't you think you should have mentioned that my $2 bracket was going to take 3 weeks to get to me?
I'm sure they told you it was backordered when you called the order in. (rudely)
No, when I tried to call the order in I was told I need to order more than $100 to place an order.
(when I ordered) Oh, I thought it was $100 min. for free shipping. I don't mind paying the shipping.
No you need to order at least $100, is there anything else you need?
I don't understand, if I'm paying the shipping why is there a minimum?
Becasue it costs us money to process your order, you can place it online though.
(So I placed it online)
Well if you placed it online then you should have recieved an email notificaiton that it was backordered. (which I did and it said backordered from Conneticut but with no time frame, so I guess some blame is on me... although it says from conn, not overseas and I never have this type of problem when ordering from fellers or anyone else)
I went on to explain that this or similar situations have happened several times in the past and is the reason I barely do any business with grimco anymore, that 95% of my business goes to fellers. That I only order stuff from them if fellers doesn't carry it.
bla bla bla
Fed up I told her to just send me a return shipping label and to give me a refund.
Ok but there is a restocking fee.
Are you serious? Whatever get me that bracket asap please, goodbye.
After typing this all out it seems rather petty, but it really irrates the crap outta me to work, work, work non stop and then have to deal with an incompetent supplier. As corny as frank is, fellers is legit. I wonder if anyone else has similar expierences with grimco. We used to use them quite a bit a couple years ago. Seemed to me that when they were buying out that other company (proveer?) there customer service went out the window.
The big problem I had with grimco initially that got me to switch to fellers: Got a bad or old roll of 3m black 7125 from them a little over a year ago. The vinyl was sorta stiff, almost felt flakey, cut and weeded like crap. I called to return it and have a new one sent out. Got the new roll in and sent the bad roll back, new roll was fine. About a month later they notify me that their lab tests showed no defects in the roll and that they would send it back to me. I fought and fought with them because the roll was definetly defective, but I lost and ended up eating that roll. Since then I've only ordered small things like brackets and such that fellers doesn't carry. Not anymore.
