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If your vendor can't fix it, try LedControllerCard.com. By the time you figure it out, you will be able to build your own LED display and program it yourself!

I used this company to repair a homemade sign another sign company installed and abandoned when they couldn't get it to work. They sent us replacement LED modules and new controller cards. We got it to work, but for the time and expense involved (incuding the original purchase), the client would have been better off buying from a reliable supplier (a company that supports their product and isn't going to go out of business tomorrow).

 

That's why i only sell Watchfire boards..I got burnt by one than one LED company in the last 30 years.

 

Most of those "OEM" LED boards sold by various start ups are garbage. Watchfire sells a good product. We mainly sell Daktronics displays, but will sell clients units from other LED display manufacturers (such as Optec or EBSCO) if they're insisting on lower prices. But you get what pay for. You'll spend more for a Dak unit or something from Watchfire, but the flip side is giving the customer a more reliable display that doesn't need as many service calls. And when service needs do arise (and they will) the company will provide support for the product.