I have the same printer and have had the same problem. You said that you removed the latch (lock). This is the part that is mounted onto the frame and only moves up and down. You need to take the lock (latch) kicker off and clean it well. This part is mounted on the left side of the carriage, and, of course, moves with the carriage. Removing it is a little tricky. You will have to move the carriage to the left, remove the screw on top that holds it down, and put a finger inside it to push a hidden latch that released the lock kicker. I took mine apart about 3 years ago, cleaned it good, and put a little graphite in there. It's worked fine since then.