Wanted EPSON SURECOLOR 80600 LEAK - REPAIR NEEDED

There is nothing wrong with Epson service. It's just expensive and weird to use because you talk to Epson HQ who direct what will be repaired and then dispatch Decision One.

 

When I dealt with Epson for warrantee work on our S80600 it was awesome, they avernighted enough parts to basically rebuild the printer, the tch showed up the next day, fixed the issue and took all the extra unused parts back with him, no waiting on the tech to diagnose, order parts and come back, 1 visit and done.

 

They won't sell you the part. They won't sell anybody the part. Is this machine under warranty? If so, then there's no reason not to have them come. Even if not, having them out to fix it is not the end of the world, and it will be done by Monday if you call them now.

 

Its not horror stories...Canuck is correct, Epson HQ fields the call...they are great with application, rip, media, environmental and diagnosing issues...D1 is just the "tool" that comes onsite to repair what they find is damaged. Yes they will bring additional parts. Yes they replace and follow the issue to its source. Yes this is time materials and money....Are you sure you cannot contact the reseller that sold you your latest S80 to see if they can sell you a warranty for your original unit? It may be worth a call because of the swap you experienced...someone should have offered you an extended warranty.

There are 2 epson authorized repair dealers on the east coast...BenSak and Diversified Display...maybe they ca get you parts...

 

Just call them and get it fixed. Your stubbornness is costing you time and money. I have only had one experience where Decision One didn't do it right, and that was because I got an old tech who refused to replace a head like Epson had ordered, and they had to send another tech two days later when his "fix" failed. Epson had sent all the correct parts, but he didn't use them. Every other time I've had them out, later on my dime, has been a great experience, and the techs are always careful not to waste my money and do things for no reason or just because the book says to replace parts which aren't broken.

 

jessica,
sometimes the epson warranty experience mirrors your experience with under warranty car repair with a parts changing mechanic, but it can often go smoothly

 

You would need to find a third party parts supplier like digi-print who has a terrible rep in the community. No reseller unless service authorized can access epson parts to even sell to you. Typically they won't because they obviously want to perform the service...its how they earn a living these days. Did you call the two east coast companies like I suggested? That may be your only option.

 

DO NOT BUY FROM DIGIPRINT!!

Have been fighting with them for 3 months to get refunded for a part that took them over a month to ship to us. We tried canceling the order before we got the part because we needed it quicker. Month later the part came in. We contacted them got a return shipping label, returned the part immediately, and have been fighting with them ever since. Very shady company.

 

Try compassmicro.com I ordered a printhead through them for my 80600 and got it 2-3 days later. Brand new OEM part from epson.

 

Are Digiprint still having issues after the Lexjet takeover? I would have assumed things would have been on the up.
We haven't had to order from them in a while so unsure of current conditions.