Error: Y Not Original (Ink)

[mharrison]

I have a mutoh 1614 and the yellow ink was to be changed. I opened a new ink and inserted it. The screen display came up and said y not original. Has any had this problem? Should I return the ink and get another one? Any help would be apreciated.

Thanks:
Martin

 

[mikey-Oh]

sometimes of the smart chip goes bad, our supplier just sent us some extra cards

 

[randya]

clean the chip surface, the gold contacts.
This is actually the cause of many failures.

If it still errors out, contact your dealer for a new card.
Outline the old card with a marker or pen, remove and replace.

 

[premiercolour]

We have 220ml Mutoh smart card for $5/ea. You'd get two.

 

[mharrison]

Thanks for the reply's. I took the cartridge back to fellers and they swapped it out. I installed it and problem fixed. They are also sending me some new cards to keep in stock for free just incase this happens again.