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Need Help FC2250 issues and Tech did repairs wrong and wont back it

Discussion in 'Graphtec' started by In Print, Dec 3, 2019.

  1. In Print

    In Print Member

    Jul 31, 2013
    Lakewood NJ
    A few months ago our FC2250 went down. We had Tubelite down and they replaced some parts - no go. Graphtec said try the next parts.... none worked. each time had to wait for techs and parts. At the end Graphtec said - Oh well you needed to put all those parts in at once - putting them in piecemeal can short them out. Tech company tells me - the parts we had promised we would credit - we wont credit anymore because maybe there is an electrical issue with them.
    Question - How do I fix - we need to put all the parts in together - means we need to buy all new parts.
    Graphtec tells Tubelite they installed wrong - Tubelite tells me - too bad you have to pay for the parts because its electrical issue. Shouldn't they be covering it? IF its electrical - the parts were only ruined by their techs incorrect install? They should fight it out with Graphtec after the fact. Am I wrong?
    I am stuck and I need this cutter back up. At this point it seems my relationship with Tubelite is down the drain, which is a shame.

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