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file import question

Discussion in 'General Software' started by The Vector Doctor, Oct 20, 2005.

  1. The Vector Doctor

    The Vector Doctor Very Active Member

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    Aug 15, 2005
    Ohio
    I have a customer that supposedly cannot import an ai file I sent to them. They are using vinyl express - I don't know anything about this software.

    95% of the files I send out are ai files saved down to version 6. Is the aforementioned software unable to handle this file type?

    Thank you.
    Eric
     
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  2. Fred Weiss

    Fred Weiss Merchant Member

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    Sep 11, 2003
    Olympia, WA
    Earlier versions of most sign software only handle up to version 3. I'd guess that this is the problem.
     
  3. The Vector Doctor

    The Vector Doctor Very Active Member

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    Aug 15, 2005
    Ohio
    I'll try that. Thanks.
     
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