File set up instructions

[jbona]

Hello,

The owners of my shop want me to come up with some sort of file set up instruction guide for die cutting to a Kongsberg XP. It seems to me that it is too much to expect customers/clients to do this, especially considering the many variables associated with it (substrate color, path complexity etc.) I would rather request the original art and set it up quickly myself so as to ensure a proper cut the first time. If anyone has any suggestions in this regard I'd greatly appreciate them. Thanks.

 

[ddubia]

I think you should do the set-up yourself. For the customer, give them instructions as to how to supply you a file you can work with.

 

[Biker Scout]

HAHA! First you have to explain what the difference between a vector and a raster image. It's not the customer's responsibility to know this stuff, that's why they hire a professional company to produce what they want. They pay for that service, you make money. Your owners by chance aren't Vista Print?

Think of it this way... this is part of your job that the owners want to remove the responsibility from you. Knowing how to do this is part of your job description, yes? This is like self check out... reducing the number of employees a company needs to pay by making the customer do the work.

 

[J Hill Designs]

unless its wholesale 'we cut artwork you provide' work, yes you should be setting up your own files