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Fired a customer
- Thread starter gnubler
- Start date
Scotchbrite
No comment
Yes it does.
The interesting stuff is when they talk about studies where they give people a choice and then later a chance to change their choice. People generally were less happy with their ultimate choice when they have a second chance.
Johnny Best
Active Member
I was just thinking that I never fired a customer in all the years I have been working. I was sued for not doing a job one time. I did not want to do a particular job for a customer and they got someone else, who screwed it up, so they blamed me for not doing it. They had a lawyer serve me papers and everything.
Z SIGNS
New Member
I fire customers and turn people away all the time.
Running any business is like having a garden. You have to constantly weed out the bad stuff to make room for the good stuff to grow.
If you don't weed your garden often all your days will be filled trying to appease high maintenance customers that rarely bear fruit.
After a while you can smell them a block away.
Figure out where and how you make your money and learn how to sense if a job/customer is worth it.
Also learn how to politely say no thanks to the jobs that will waste your time.
Running any business is like having a garden. You have to constantly weed out the bad stuff to make room for the good stuff to grow.
If you don't weed your garden often all your days will be filled trying to appease high maintenance customers that rarely bear fruit.
After a while you can smell them a block away.
Figure out where and how you make your money and learn how to sense if a job/customer is worth it.
Also learn how to politely say no thanks to the jobs that will waste your time.
Boudica
I'm here for Educational Purposes
Hahaha, makes ya wonder what kind of lawyer made them think they had a case.
Notarealsignguy
Arial - it's almost helvetica
If you got the money, many of them don't care. A lawyer is like an accountant, if you're gonna be in business you'd better find a good one.
Johnny Best
Active Member
They found one and they wanted me to get one to spend my money on.
lawyers love to spend your money amongst themselves.
lawyers love to spend your money amongst themselves.
GAC05
Quit buggin' me
So, someone else failed to complete the job properly & they sued you?
this shows you made THE RIGHT CHOICE with that client
Notarealsignguy
Arial - it's almost helvetica
Gino's used car sales
Johnny Best
Active Member
Gino's manager just hangs around all day.
Gino
Premium Subscriber
Ya know, we all have been talking about firing customers. How many customers have fired YOU ?? That's the real question. Being in business over 50 years, I still have some of my customers from 1971 and the early 70s.
Why did people fire YOU ??
*price ??
*knowledge or lack thereof ??
*service ??
*professionalism ??
*craftsmanship ??
*personality ??
*tardiness ??
Maybe I should really start a new thread................ maybe I will later on. It could get interesting.
Why did people fire YOU ??
*price ??
*knowledge or lack thereof ??
*service ??
*professionalism ??
*craftsmanship ??
*personality ??
*tardiness ??
Maybe I should really start a new thread................ maybe I will later on. It could get interesting.
Notarealsignguy
Arial - it's almost helvetica
Ummm sir, to answer your question, more than once and all of the above
spectrum maine
New Member
RULE #1 trust your instincts rule 2 never do instant revisions. after revision #3 take a full 24hrs to do another. depending on the complexity and scope of the work remind them that each revision changes the price because of time spent.
Johnny Best
Active Member
Technically if the person does not purchase anything from you, you can't call them a customer.
If they have you making layouts for free and wasting your time but you never received any money for your services and they dropped you or you dropped them, You are the one who got fired.
If they have you making layouts for free and wasting your time but you never received any money for your services and they dropped you or you dropped them, You are the one who got fired.
Our shop passes on sign projects somewhat frequently. The most common thing is installation jobs we just can't fit into our schedule and/or the customer wants too much PITA red tape paperwork and leg work to go with it. We're not desperate for install jobs, but some of those kinds of customers act like they're our saviors or something. Oh, and they don't want to pay squat for the work either. So, yeah, it's easy to pass on jobs like that.
It's rare we'll decide to never work with a certain customer permanently. Usually we'll refuse work or stop work on a particular job on a project by project basis. If we reach an impasse the customer has to find someone else to finish their project.
We've all been through customer abuse of the design department repeatedly. I think two factors (among others) contribute to the problem. One: some customers don't think doing graphics work on a computer is a real job. They think it's easy and that the activity is artsy-fartsy play time so they don't want to pay for that kind of work. Two: too many customers believe the phony depictions of computers in movies and TV shows. Just rattle some gibberish into the keyboard and "poof" the job is done instantly. There shouldn't be any problem with endless revisions and delivering those revisions instantaneously. Not unless Hollywood is lying.
We have a recipe of certain computing tasks that will involve design fees. We don't do pixel-to-vector logo conversions for free. Vehicle wraps often require a design deposit. The trick is we're very up front with customers about those requirements. If they don't like it they can walk. But we're a good enough sign company that does good enough work that most customers agree to play ball.
It's rare we'll decide to never work with a certain customer permanently. Usually we'll refuse work or stop work on a particular job on a project by project basis. If we reach an impasse the customer has to find someone else to finish their project.
We've all been through customer abuse of the design department repeatedly. I think two factors (among others) contribute to the problem. One: some customers don't think doing graphics work on a computer is a real job. They think it's easy and that the activity is artsy-fartsy play time so they don't want to pay for that kind of work. Two: too many customers believe the phony depictions of computers in movies and TV shows. Just rattle some gibberish into the keyboard and "poof" the job is done instantly. There shouldn't be any problem with endless revisions and delivering those revisions instantaneously. Not unless Hollywood is lying.
We have a recipe of certain computing tasks that will involve design fees. We don't do pixel-to-vector logo conversions for free. Vehicle wraps often require a design deposit. The trick is we're very up front with customers about those requirements. If they don't like it they can walk. But we're a good enough sign company that does good enough work that most customers agree to play ball.