Flexi Cloud unable to import files suddenly

[yukon]

Hi, I'm using Flexi cloud and starting yesterday, whenever I try to import anything (jpeg, pdf. ai) into an existing drawing I get an error message "Not a Flexi Pro file". I get around it by dragging the file into the drawing from explorer.

This started yesterday and there haven't been any Flexi or Windows updates that i know of prior to this problem.

Is anyone else having the same issue?

Thanks...

Yukon

 

[Steph_Stamm]

Hi Yukon,

Make sure you are going to File > Import when trying to place a non-Flexi file. If that is not working, you can try resetting preferences to Factory Default using the Preference Manager (Windows Start button and type "Preference Manager" to locate the program). If you are still having trouble, give our support team a call at 1800.229.9044 or email esupport@thinksai.com.