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Need Help Flexi is printing all black inked sheets, no graphics.

Discussion in 'General Software' started by PMDLLC, Jan 28, 2020.

  1. PMDLLC

    PMDLLC New Member

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    Jan 13, 2020
    Jacksonville
    I setup new file, save or choose an old file. Not from production manager. File shows fine in Fkexi 19...I place new elements or modify an old one with new contour cut lines and perf cuts onto art then send to plotter. When it starts printing it just prints an all black page with no art, no barcode marks, Nothing just a big sheet of black ink. I have tried deleting my printer and adding it back. Seems to help. Yet days later same thing. I use a Canon Pro 4000. Any feedback would help. Thanks, all.
     
  2. Reveal1

    Reveal1 Member

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    Nov 7, 2010
    Cape Girardeau, MO
    Strange. This is a guess; You didn't say if you imported the file into Flexi Design from another app like AI or Corel, but if you did you might be printing an object that isn't showing in Flexi or some other anomaly exists because of an import issue.
     
  3. PMDLLC

    PMDLLC New Member

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    Jan 13, 2020
    Jacksonville
    The files are all Flexi files Reveal1Reveal1. Either Flexi or transparent PNG files. It has happened with same file that printed okay once before. Saved, closed Flexi. Went back in later on and there goes this black printing. Hmmmmm. Awaiting to hear back from SAI.
     
  4. bowtievega

    bowtievega Member

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    Mar 2, 2015
    Gilbert, AZ
    Occasionally we have that problem as well. When we have a file with a bitmap, lets say a photo we are using for a post up, sometimes that bitmap will print as a black rectangle. haven't figured out why yet, happens sometimes on multiple computers and flexi setups. If it happens to us we rasterize the entire file into a bitmap and print it with no issues. I also believe that it happens more frequently with larger (in memory terms) files. If SAi gives you an answer please post as i would be interested to know as well. But as I said before, if we rasterize the file before printing we have no issues.
     
    • Agree Agree x 1
  5. PMDLLC

    PMDLLC New Member

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    Jan 13, 2020
    Jacksonville
    Yes it is an oddity. bowtievegabowtievega. Especially, when same file printed okay and now the blackness. Once I ran a job thinking I was printing okay til I walked over to printer and found a black bleed sheet of 17x10ft. I was baffled and to know my ink waste and media. Hopefully, I hear back from SAI soon.
     
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