Flexi Pro Cloud Crashing....

[SellersSign&Design]

I purchased Flexi Pro Cloud a couple months ago, and for the most part I am happy with it. But it crashes constantly... it always happens whenever I try to copy or paste a group of objects. I click copy or paste and it pops up the message that says the program has stopped working. It is extremely aggravating, I have lost a lot of work due to this because it doesn't always give you the option to save. Is anyone else having this problem, and if so is there a fix?

 

[Techman]

how much memory do you have?

 

[Snydo]

how much memory do you have?

Low memory or not enough scratch disk space would be the first things I would suspect.

 

[BIG EASY DOES IT]

While ours is not cloud based it is cloud connected and we never have these issues. I think a lot of times something people forget about is computing power. If the computer is using all it's power to copy or paste (double) something then it can't stay connected if it lags. Probably a virtual memory problem. Casey could help you probably.

 

[SellersSign&Design]

I will check when I get back to the shop, I don't remember the specs. It is installed on a brand new Toshiba Satellite that was custom built.

 

[BIG EASY DOES IT]

I will check when I get back to the shop, I don't remember the specs. It is installed on a brand new Toshiba Satellite that was custom built.

I'm not the computer guy to tell you how to do it. But I do know you can have all the components there an theoretically be able to handle stuff but if it's not set up to handle everything correctly you could still have problems.

 

[SightLine]

I'd also say that it is a very rare laptop that can truly perform anywhere near close to what a desktop can. Most often they have "low power" versions of the desktop processors, much lower end graphic capabilities, much much slower hard drives, etc. Not always the case of course. It might very well have an SSD, 16GB of ram, actual discreet video, and a quad core i7....

But looking at the Toshiba website (Business), their statement under the Satellite line "Value laptops for business on a budget" does not give me a warm fuzzy felling as being a high performance machine for running a few thousand dollar RIP. Their Tecra line "Business-class performance, durability and reliability" sounds more the part.

I think the others are right on though. It does sound like its running out of memory or power or possibly a bad bit of memory somewhere (which could be in the system ram, video ram, or even processor cache).

 

[SellersSign&Design]

I looked up the specs on the computer. It has the i7 Quad Core processor, 8 GB Ram system memory, 466 GB hard drive, Intel HD graphics 4600, and 64 MB dedicated graphics memory.

 

[SightLine]

Well its plenty of processing power with a quad core i7 for most anything you might be doing. What version of Windows? If it was ordered with 8GB of RAM then hopefully Toshiba was smart enough to load 64 bit whether Windows 7 or 8.

The Intel HD 4600 graphics "might" be an issue. Unfortunately there is not much of anything you can do about that - it actually does not even have 64MB. 64MB is the minimum that the system dynamically assigns from the system memory and supposedly will dynamically assign up to around 1.5GB as needed.

The hard drive "might" be very slow depending on the specific model (you could find that out in device manager) or it might be a decent one. The "value" lines of laptops almost always come with the slowest 5400 rpm hard drives with an anemic tiny cache. Faster ones will be 7200 rpm, and of course the best will be an SSD (Solid State Drive) which are getting quite inexpensive now. For example an excellent SSD is the Samsung 850 EVO which is $162 for a 500GB one on Amazon. You would also need an "ssd transfer kit" to make upgrading to one super simple and easy.

Ram - 8GB is not bad but if the machine is being used for design and as the RIP and whatnot I'd see if it could be upgraded to 16GB.

As I had mentioned it could be any number of things though, even a bad memory chip. A bad memory chip on a stick of ram will not always make a system crash - that particular address of memory might only rarely get used which can make it hard to diagnose.

If it were me, I'd attack it in this order. I'd check for a BIOS update from Toshiba. Then update certain key system drivers like the Intel HD video, Intel Chipset Drivers, and network drivers. I'd also check the Windows system paging file settings to make sure its not set to some small fixed amount or something. I'd make sure any antivirus software is not interfering with Flexi. Next I'd download and install Priform CCleaner (its free) and let that cleanout all the temp clutter files, then let CCLeaner clean up your registry (run this part a few times until it finds no issues), then still using CCLeaner under Tools>Startup disable any useless crap that is starting up automatically. I have used CCleaner literally on hundreds of systems and never once has the recommended registry fixes given me any problems. It has only ever helped and improved things.

Finally I'd move onto the hardware. The single most significant upgrade you can do will be the hard drive. I'd do whatever I could to get a 500GB SSD to upgrade the hard drive. Moving from a mechanical hard drive, especially if its a slower 5400 RPM one, the difference an SSD will make to the machine will literally be stunning. An SSD will also significantly increase battery life for when you are mobile. Next thing for me would be to see if the machine can accept more ram taking it up to 16GB.

 

[SellersSign&Design]

Wow that is some good information, thanks for taking the time to type that out. It is in fact Windows 7 64 bit. The computer guy that ordered this for me used to do sign work so he had a good idea of what I needed. But I will do what you suggested and report back!