Flexi Sign Flatten Vector art

[149motorsports]

I'm new with sending files out to zoo printing. I need to get business cards made and I sized the files up to 2.1 by 3.6inch and saved it as a pdf file. They emailed me back saying the size was way off on their end in the file and I need to flattened it (it was a live vector)
What steps would I ta to do this..any tips Thanks!

 

[thewvsignguy]

What version are you using?

 

[mark-s]

Save as a eps?

mark-s

 

[149motorsports]

FLEXI SIGN CLOUD

Yes I asked if they wanted a eps and they said a pdf was preferred.

 

[TrustMoore_TN]

Check this... When you export as PDF, uncheck the box that says suppress PDF options. That will allow you to set the scale on the PDF and make sure it says scale to Full Size. Not sure what else it might be, but if you have illustrator or corel you could check the PDF before you send it to Zoo to make sure its the right size.

 

[149motorsports]

Thanks for the reply!
I just have flexi sign. I even imported the pdf I sent them and it comes up right to my sizes i set it at.

 

[Solventinkjet]

Ask them exactly what is wrong about the size. Maybe the PDF art board box is showing up in their printing software? That would cause the overall size to be off but it should be easy for them to just crop it.

 

[Behrmon]

Are you building the file using their templates?

 

[149motorsports]

CROP MARKS NOTICE:
>>>>>>>>>>>>
Your file(s) seem to be missing necessary crop marks to ensure correct
placement for cutting.

Please supply new files with crop marks added.