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Need Help FlexiSign 19 Printer icon grayed out

Discussion in 'Flexi' started by lbpalm, Aug 25, 2020.

  1. lbpalm

    lbpalm Premium Subscriber

    156
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    Oct 26, 2012
    USA
    Flexi 19 was working fine earlier in the day.
    Last job out tonight, I go to print and the "print" icon is grayed out ((not the flexi windows printers icon)).
    Anyone have any idea what might be going on with flexi?

    -- Production Manager sees and can communicate with all printers & cutters.
    Nothing has changed on the machine.

    TIA!

    flexiagain.PNG
     
    Tags:
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  2. jimdtg

    jimdtg Member

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    Jun 18, 2017
    Some places in earth
    That should be ask SAi's Tech directly. It will be faster than ask here.
     
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  3. FrankW

    FrankW Very Active Member

    1,305
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    Oct 19, 2008
    Germany
    Do you have something to print in your document? The icons are greyed out if there is no valid data in the document.

    How the menu item "File - RIP/Print" looks like?
     
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  4. HaleYeah

    HaleYeah Member

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    Apr 17, 2020
    Iowa
    Basically what FrankW already mentioned, make a box or import a picture see if it wakes the button up.
     
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  5. lbpalm

    lbpalm Premium Subscriber

    156
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    Oct 26, 2012
    USA
    for sure.

    Too bad they don't answer their phone at 8pm.
    But seriously I was hope for an after hours answer.

    I think it had something to do with adding a new printer profile, even though I rebooted Flexi & then the puter.
    As it turns out I cut/pasted the job into a new file & all is well.

    Thanks to all replies!
     
  6. lbpalm

    lbpalm Premium Subscriber

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    Oct 26, 2012
    USA
    - it would just take me to the windows printers dialog.
     
  7. FrankW

    FrankW Very Active Member

    1,305
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    Oct 19, 2008
    Germany
    There is a "Print"-Menu item that leads to the Windows printers dialog, but also a "RIP and Print", what should lead to the RIP and Print-Window. But of course thats greyed out too if no data is in the file.
     
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  8. lbpalm

    lbpalm Premium Subscriber

    156
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    Oct 26, 2012
    USA
    Thanks Frank!
    Yeah, I see that now.
     
  9. erdrich kalisky

    erdrich kalisky Technician

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    May 9, 2018
    Abidjan, cote d'ivoire
    try to import an image...
     

    Attached Files:

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