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Need Help Frustrated with these guys!

Discussion in 'Mutoh' started by IanZane, Sep 16, 2020.

  1. IanZane

    IanZane Signs, Graphics, Billboards Lead

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    I'm working with the brothers Mutoh. VersaJet 1604A & Ultima SC-1400D. And they don't play well. I have worked many different peripherals and brands over the years and have never had the level of frustration & issues as I have with these 2. I know they are an older set-up, but it's all I have to work with. My problem is this. I'm having a hard time finding the latest driver for my Mutoh Ultima SC-1400D. I recently updated my operating system on my windows machine (running 10, 64 bit) and I guess it dumped it. The Mutoh website is absolutely the least user friendly site I've seen in a long time. It doesn't seem to have it. Or maybe I just didn't see it. Is this equipment to old for them not to have the latest driver for it out? I cannot even contour cut now. Anyone who can point me in the right direction, I would greatly appreciate it. Thanks!
     
  2. Umca

    Umca Member

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    I am not sure about the Ultima but for next generation - Mutoh Kona plotter was solution for install driver for Windows 10. It recommends to load OS in troubleshooting mode with disable driver signature enforcement. Install the driver in that mode. Then reload OS as usual. It works with Kona. Try with Ultima.
     
    • Like Like x 1
  3. henryp

    henryp Member

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    • Like Like x 1
  4. IanZane

    IanZane Signs, Graphics, Billboards Lead

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    Thanks HenryP & Umca. I had no idea. I'm going to give this a shot here shortly. As soon as I get this other job "wrapped up". No pun intended
     
  5. IanZane

    IanZane Signs, Graphics, Billboards Lead

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    Umca & Henryp,
    Just a follow up to the driver issue I was having. That has been resolved and Thanks Big Time for that as I now have connectivity to my station. But like I said initially, These guys don't surprise me anymore. I've sent my job that I needed to . It's 13' long and 40" tall, cut on 24" vinyl so there's a seam. Goes on a billboard. No biggie. Right? Nope. I'm cutting regular calendared film. Did 3 test on point test cuts and weeded like a dream. Send the file. But I only cut one panel, just because of my apprehension. Looks great! Wonderful! Nope. Looks good but it cut through everything on some paths, and not even through the vinyl on all the letters, except the "O" where it totally cut it out of the vinyl while finishing the file. Now I had set the blade just a tad longer than needed. But it seems the cutter put extra force on it during that portion of the cut. Tried to reset it and test cut again. Same results on 2nd panel cut. I slept on it over the weekend and now I'm going to check the settings in the production manager (running Flexi). Cant believe I didn't think of that on Friday. Maybe disable production manager settings and run it through the cutters settings. Is it possible there would be a conflict between the 2? I think only one can be run at a time. Right? I'm Not making excuses, just trying to figure this out. I'm going to try to post pics shortly. At least now it has a rough hand lettered look to it. Fine for the viewing distance.
     
    • Like Like x 1
  6. Umca

    Umca Member

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    If you made a correct plotter selection the conflict is impossible. Software settings overwrites the plotter settings. So, if some parameters did not set in software the paramater for cut takes from the plotter. Actually, I used EasySign software for cut. But Flexi build same principes.
     
  7. signage

    signage Major Contributor

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    Have you checked your cut strip?
     
  8. IanZane

    IanZane Signs, Graphics, Billboards Lead

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    I'll check it out. Got another fire to put out first.
     
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