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Need Help Fujifilm Acuity EY

Discussion in 'Digital Printing' started by Acotop, Aug 24, 2020.

  1. Acotop

    Acotop New Member

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    Aug 23, 2020
    Jakarta Indonesia
    Dear all,

    I just joined the forum today, but been a long follower of signs101 forum.

    I hope I can contribute more in the future.

    Right now I need some help with my Fujifilm Aquity EY flatbed printer, it has clogged black color printhead, which is fix only by cleaning it many times. The problem will rise up again after few prints.

    The question will be

    1. Do I need to change the printhead? Printhead age is around 2 years with moderate 2-3 hours printing per day.

    2. If I need to change, what printhead type is it and where can I get it?

    3. My Fujifilm dealer gives a $5000+ quotation for 1 printhead where I find very ridiculous.

    Thank you for your help, and please forgive my English.
     
  2. SignMeUpGraphics

    SignMeUpGraphics Moderator

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    Apr 11, 2012
    Australia
    Welcome to S101.

    Your machine is a rebadged Oce Arizona 360GT, which you'll probably find more support for on here.

    Firstly, can you post a photo of a nozzle check when the issue occurs so we can have a look?

    The price quoted to replace the head sounds about right. We have been quoted AUD$5,000 to replace one head.
    Both of our black heads are 9 years old and give us the least trouble of any of our heads. They never seem to clog or print badly. This doesn't help your current situation however.
     
  3. Acotop

    Acotop New Member

    12
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    Aug 23, 2020
    Jakarta Indonesia
    Thank you for your reply

    I was told so too that the head will last for quite a while, but apparently it is not.

    I will post the nozzle check asap.

    Thank you
     
  4. Acotop

    Acotop New Member

    12
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    Aug 23, 2020
    Jakarta Indonesia
  5. Pauly

    Pauly Colour Guru

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    Feb 14, 2016
    Melbourne
  6. Acotop

    Acotop New Member

    12
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    Aug 23, 2020
    Jakarta Indonesia
    I can get perfect test print if I wipe it more, and when I bleed the ink out... The 1st head (good one) will jet out ink perfectly, but the problematic head only drips ink.
     
  7. SignMeUpGraphics

    SignMeUpGraphics Moderator

    1,353
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    Apr 11, 2012
    Australia
    Try running a short Ink Flush on the K channel from the Tools menu (assuming it runs something similar to Oce Calgary software). Make sure you have at least half a bag of ink available for this procedure. It will dump a lot of it, also empty the waste tray before hand as well.

    upload_2020-8-26_22-33-13.png
     

    Attached Files:

  8. Pauly

    Pauly Colour Guru

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    Feb 14, 2016
    Melbourne
    are you having any errors coming up in the log?
    vacuum error?
    if you open the draw, which does the black head drip first when loss of vacuum?
    open the lid and look at your print head. does it look like its bleeding ink?
     
  9. erdrich kalisky

    erdrich kalisky Technician

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    May 9, 2018
    Abidjan, cote d'ivoire
    can you tell us your results when you short flushed the k channel???
     
  10. Acotop

    Acotop New Member

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    Aug 23, 2020
    Jakarta Indonesia
    I will do this today, and get back ASAP. Thank you very much for the helps.
     
  11. Acotop

    Acotop New Member

    12
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    Aug 23, 2020
    Jakarta Indonesia
    No, there is no vacuum error, and no bleeding ink when I open the drawer.
     
  12. Acotop

    Acotop New Member

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    Aug 23, 2020
    Jakarta Indonesia
    I started the short flush K channel, the ink starts to bleed as in the video, then suddenly after 20mins, there is something bursting from the bottom of the machine (below carriage) and black ink is everywhere.



    Maybe ink clogged from the tube?

    Thank you
     
  13. SignMeUpGraphics

    SignMeUpGraphics Moderator

    1,353
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    Apr 11, 2012
    Australia
    I'm going to guess the the right channel is the one you're having issues with?
    It should be bleeding the same as the left one during a flush. We haven't had a head behave in this way yet, so happy if anyone else has any further advice.
     
  14. Acotop

    Acotop New Member

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    1
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    Aug 23, 2020
    Jakarta Indonesia
    Yes it is the right channel that has problem.
     
  15. Pauly

    Pauly Colour Guru

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    Feb 14, 2016
    Melbourne
    Odd, track where the ink is coming from. possibly blocked line?
    try a bypass?
     
  16. Acotop

    Acotop New Member

    12
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    Aug 23, 2020
    Jakarta Indonesia
    Thank you all, the Fujifilm technician came over to check the tube due to the leakage during short flush. They fix the tube, and printhead is now working fine. I ended up with $160 bill instead of $5000. Thank you very much for all the help.
     
    • Like Like x 1
  17. SignMeUpGraphics

    SignMeUpGraphics Moderator

    1,353
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    Apr 11, 2012
    Australia
    Very happy to hear of the good result in the end :D
     
  18. Pauly

    Pauly Colour Guru

    882
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    Feb 14, 2016
    Melbourne
    Awesome!
     
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