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Gerber Envision error

Discussion in 'Gerber' started by Celine, May 7, 2008.

  1. Celine

    Celine New Member

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    May 6, 2008
    I am consistently for the last month encounting an error that reads
    "ENVISION system error #23. Unknown plot data"
    and other similar errors. And what most frequently happens is the cutter forgets its shape that it needs to cut. So the labels get printed by the edge, but when it comes to the cutter(envision), instead of cutting around it, it cuts through it, and so the job needs to be restarted.
    This is the main problem I am encountering.
    What could be the problem?
     
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  2. animenick65

    animenick65 Very Active Member

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    May 18, 2005
    Boston, MA
    Not sure exactly of the problem, but make sure the cable that connects the plotter to the computer is secure on both ends. Good place to start. Hope others can be more helpful than I.
     
  3. Celine

    Celine New Member

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    May 6, 2008
    The thing is though that this error just randomly occurs. Sometimes it fine, sometimes its not. And just restarting the job usually fixes it. But this process causes us to waste a lot of resources, since the job only gets partially done and needs to be scrapped
     
  4. Border

    Border Very Active Member

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    Feb 8, 2007
    Minnesota
    Sounds like a loose cable or circuit board possibly. Take the lower platen off the machine and unplug and replug all the cables in to make sure all the connections are good. Try reinstalling the plotter driver, etc. then call tech support if it's still acting up.
     
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