Engstrom Graphics
sniperhockeydesigns
Summa S3 - been working fine for a few months. All of the sudden - GoSign doesn't see the device.
I go to Devices in GoSign - Edit - and both USB and WiFi list the device in the window. I click OK (on either or, I've tried both, unplugged USB, re-connected Wifi from control panel on cutter, shut everything off, etc.). Then I click Output to Roll and the next window pops up and it stalls out......gray dots, and never finds the device. USB checks out fine in Device Manager on computer. Weird thing is how GoSign shows them both under Edit - but soon as I go to run the job it doesn't see the cutter.
My local help is nonexistent, and Summa support hasn't helped me at all. So here I sit - with a bunch of prints laminated, and ready to cut - and my new machine can't be seen by the software to cut anything.
I go to Devices in GoSign - Edit - and both USB and WiFi list the device in the window. I click OK (on either or, I've tried both, unplugged USB, re-connected Wifi from control panel on cutter, shut everything off, etc.). Then I click Output to Roll and the next window pops up and it stalls out......gray dots, and never finds the device. USB checks out fine in Device Manager on computer. Weird thing is how GoSign shows them both under Edit - but soon as I go to run the job it doesn't see the cutter.
My local help is nonexistent, and Summa support hasn't helped me at all. So here I sit - with a bunch of prints laminated, and ready to cut - and my new machine can't be seen by the software to cut anything.