I had the opposite problem several moths ago, my Graphtec FC7000 was cutting everything 1o times bigger, I could not figure out what the heck was going on. This happened right after changing the blade and cutting strip, I contacted Graphtec (no one here could help me), and they said must have accidently changed the step setting on the cutter in the menu. And after checking that is what happened, I don't remember exactly, but it was something like I had changed the step setting from 1 to 10, so the cutter was making everything ten times bigger. After changing it back it has worked as normal.