Graphtec fc7000 mk2-60

[anthonyvanvolkinburg]

I've been using the graphtec fc7000 mk2-60 for quite a while and all up until a few weeks ago, it's worked great. However, it just stopped working. I'm using flexisign and production manager. Now when I try to cut any vinyl or even try a test cut, it says cannot open port. I can't find the plotter in the windows device manager now either. I've reinstalled flexisign and the device drivers and also tried it on a different computer. I believe it's the graphtec hardware. Recently, there was a thubderstorm in my area and I believe it took out my internet modem, the Ethernet port on my computer and now the plotter. I don't see any physical damage to anything inside the plotter. Does anyone have any suggestions?

 

[TammieH]

Make sure the plotter is set to HPGL still, that's my first and only guess before calling a professional

I assume HPGL is correct for Flexi,

 

[anthonyvanvolkinburg]

Yes. I tried that. I think I'm going to get it repaired.

 

[Snydo]

Yes. I tried that. I think I'm going to get it repaired.

Take it to Advantage in Hudsonville, their techs are superior to the place Graphtec will have you ship it to.

 

[SignosaurusRex]

Have you opened it up and checked all fuses? Surge protection devices? Too simple I know, but.... sometimes one forgets the simple stuff before calling in the big dogs.

 

[anthonyvanvolkinburg]

I called advantage sign supply. They said it's too old of a model to service and I should pretty much buy a new one. Thanks to everyone who gave me advice.

 

[Terry W]

Anthony not sure if you fixed your issue yet.

I have an even older machine fc7000 - 100 and had that issue. I got the same answers. Buy a new machine. Well the machine works. So,, its time for a new one.

After digging a little deeper I found that the graphtec driver was updated and I had to try and find an old driver to get things working again.

After deleting the updated driver and installing the old driver I was back up and running.

Worth a try.

 

[anthonyvanvolkinburg]

Thanks. I already bought a new one.

Anthony not sure if you fixed your issue yet.

I have an even older machine fc7000 - 100 and had that issue. I got the same answers. Buy a new machine. Well the machine works. So,, its time for a new one.

After digging a little deeper I found that the graphtec driver was updated and I had to try and find an old driver to get things working again.

After deleting the updated driver and installing the old driver I was back up and running.

Worth a try.