I have mine for about 2 years now. After some struggles, now it is running like a champ.
After I updated the firmware and reset all the parameters, and after I dialed in the heat on my HP L25500, it runs without any issues.
At the beginning, there were some issues with print/cut being off. That was taken care off with firmware. Also, the heat from the latex printer did not help either. The cheaper vinyl would distort and that would make cuts being off too.
Now, for the last year or so, flawless.
Good machine, I wish that Graphtec would get their $hit in order before they release it to the public (Old firmware versions). That would prevent issues and need to mess with it.