Graphtec Only Reading Between 1st & 2nd Pinch Rollers

I have a Graphtec fc5100-75. I was plotting vinyl when the whole thing powered down. It would not turn on. I did a up arrow and power button reset. Amazingly enough, it power on and I set it to inches. I am using Flexisign 8.1. The plotter will read the width between the pinch rollers and display on the Graphtec. In Flexi Production Manager, the only way I can get it to work is by setting the pinch rollers on the first and second spots. Anything past that and send is greyed out. I tried reinstalling Flexi and reinstalling Graphtec Drivers. This is a home plotter, not my work plotter. But still, I would like it to cut more than 10". Any help would be great.