GX-24 install Please HELP

[JMPrinting]

My PC crashed today, trying to install the GX-24 and can not get it installed. Same as old machine, windows 7 64 bit...it's been so long. I've done what it says and can not install the software apparently. Not sure what info you need...ugh I have so much to do and this happens

 

[OldPaint]

boy you sure give a lot of info on what YOU ARE DOING!!!!
BACKUP TRY AGAIN!!!!
you got a roland 24 inch cutter.....and 64 bit operating system.... NOW TELL US THE REST OF THE STORY.......PLEASE!!!
what program are you using...to cut vinyl.
what windows OS.
WHAT DRIVER YOU ARE USING
cant give you any help till we got ALL THE INFO................

 

[JMPrinting]

I have messed with it for a while, when I go to retrieve the vinyl size and connect with the machine it just says its not responding. I have illustrator installed and roland cut but even from the printers and devices I click properties and it still doesn't work. I downloaded the latest driver form the Roland site, I'm using Win 7 pro

I did all instructions as indicated and doesn't connect

 

[S'N'S]

Here's the manual https://metalab.at/wiki/images/2/2b/Cuttr_Manual.pdf go to page 26.

Have you got it plugged into USB1 or 2
1. Windows driver from Roland
2. Cut Studio plug in for Corel or Illistrator, which ever your going to use.

 

[JMPrinting]

This may sound dumb but what is the difference between 1 & 2?

 

[Stephenedwardgraphic]

The USB does make a difference. Try plugging it into all of your different USB slots.

I have a mac book pro and its critical which slot I plug it into...

 

[JMPrinting]

Thanks for the replies, just got off the phone with Roland and they stepped me through the issue, not sure exactly what the problem was, I did a ton of unplugging, installing new drivers, plugging back in...ect.

My only problem now is the cutter isnt telling the vinyl size, I allowed it in my firewall settings, not sure what else it would be

 

[CraftyImage]

This is my first post but I had the same issue with a Roland GX-24 not reporting back the media size. My issue was it was a brand new laptop and all the ports where USB 3.0 after some research I ended up updating my bios on the laptop so I could down grade all the ports to USB 2.0 with the bios. After that everything worked the way it should.