ha ha ha... your kidding right?

[gabagoo]

Customer calls....What kind of file do I need to send you to cut?

I reply that an eps file will do

Customer then takes jpg and saves as eps file.... Now thinks I am incompetent as I said I could cut an eps file....My Bad!!

 

[Ponto]

... bitmaps can be imbedded in an .eps formatted file......JP

 

[klingsdesigns]

Customer calls....What kind of file do I need to send you to cut?

I reply that an eps file will do

Customer then takes jpg and saves as eps file.... Now thinks I am incompetent as I said I could cut an eps file....My Bad!!

I get that all the time with pdf. They send a jpeg... I tell them I need a vector pdf. They save jpeg as pdf and send it back to me..

 

[shoresigns]

Customer calls....What kind of file do I need to send you to cut?

I reply that an eps file will do

Customer then takes jpg and saves as eps file.... Now thinks I am incompetent as I said I could cut an eps file....My Bad!!

We tell customers that we need a vector file and leave it at that. If they ask what a vector file is, as they often do, then I give a brief explanation and if they don't get it, I tell them to send over whatever files they have and I'll let them know whether the files are usable or if we would have to do some design work.

 

[gabagoo]

We tell customers that we need a vector file and leave it at that. If they ask what a vector file is, as they often do, then I give a brief explanation and if they don't get it, I tell them to send over whatever files they have and I'll let them know whether the files are usable or if we would have to do some design work.

Trust me...they still don't get it, but then why should they....

 

[Marlene]

what I love is when it is a "designer" who does that with the balls to also ask "is this better?" just want to scream "no dumba$$ it is the same file re-named"

 

[CanuckSigns]

Yeah, I've come to terms with the fact that 90% of people have no idea what a vector file is, or care. And really, why should they? I also ask them to send over a .pdf or .eps file, but if they don't understand, I tell them to send over everything they have and i'll let them know if any of them will work. If it doesn't I will recreate it for a fee (or build it into the job if it's large enough)

What would be ideal is if there was a file format that could only be used for vector files, raster graphics could not be saved in this file type at all!

 

[Pat Whatley]

Had a designer at an ad agency send me a 72 dpi web capture picture wanting me to blow it up to 4' x 8'.

Told them I needed a higher resolution.

They stretched the 72 dpi picture to fit a 4' x 8' and saved it at 1200 dpi.

 

[GAC05]

Ask them to send it as an .lol or .omg or even a .wtf any random 3 letter combo will get you the same useless result.

wayne k
guam usa

 

[HulkSmash]

Customer calls....What kind of file do I need to send you to cut?

I reply that an eps file will do

Customer then takes jpg and saves as eps file.... Now thinks I am incompetent as I said I could cut an eps file....My Bad!!

I feel like every post you put up is always complaining about your customers.

 

[gabagoo]

I feel like every post you put up is always complaining about your customers.

What else do you want me to talk about. Golf? Bowling?

I do however have a ton of great customers who never give me grief, and those are the ones who keep my business alive...it is the few numbskulls who cost more than they are worth.


I also ask a lot questions about my printer.

 

[reQ]

Getting same requests almost on daily basis. Most used one so far - Well, can't you just pull this picture from internet and cut it? xD

 

[DRamm76]

Its probably better they DONT know much about the process. Once they learn to much they could potentially start looking to do it on their own and cut you out. So praise their ignorance lmao

 

[Craig Sjoquist]

I just love ya all your stories of the digital age complaining, kinda like watching TV when a all it does is pixelate I just laugh.

It's great to be a sign painter & not a sign maker

 

[Gino]

Unless I'm forgetting something, I remember many a times when a customer of yesteryear would bring in a logo that had been mimeographed so many times...... and expect me to put detail into a frickin' mess that just didn't exist. They'd have a drawing of a logo that some idiot drew on the back of a pizza box and I was supposed to work miracles.

Sorry, but its no different today then 40 years ago. Just different tools and different people, but the knowledge on either side is still the same. For me, I'm kinda glad the customers are stoopid, it still makes me look like a hero when I pull the rabbit out and charge accordingly and they're grinning from ear to ear with a new shiny sign.

 

[WildWestDesigns]

Its probably better they DONT know much about the process. Once they learn to much they could potentially start looking to do it on their own and cut you out. So praise their ignorance lmao

I think some are beyond potentially. One of the businesses that I do digitizing for wanted me to create a cut file for them for the same logo. Bare in mind, they sent me a perfectly setup EPS file.

What doesn't help that I've figured out (kinda along the lines of auto conversion with embroidery software) is that some cutter manufacturers actively promote taking raster images and doing what is essentially a live trace/power trace and then being able to cut. The only thing is, people are only aware of the source file was raster file (mainly a jpg). And there taking these and going into business.

Stuff like that doesn't help us out either.

It's great to be a sign painter & not a sign maker

The ultimate issue here is lack of knowledge (or essentially ignorance) not really the tools in of themselves. This type of issue doesn't care if it's hand tools or digital tools. Some tools make it easier for people to get further along then they would have with other tools, but it really boils down to ignorance.

 

[Tony McD]

I also have several that don't know what line art is.
A couple weeks ago, a regular customer brings in a pencil sketch on paper that he thinks is ready to go to the cutter.
It was simple, so I traced it and made his decals.
When he came back in, I had the file open with a scan of his pencil sketch, and the line art trace I had made.
He watched as I switched corel to wireframe view so he could actually see what I needed to be able to cut the file.
He still left here scratching his head.

 

[David Wright]

Had a designer at an ad agency send me a 72 dpi web capture picture wanting me to blow it up to 4' x 8'.

Told them I needed a higher resolution.

They stretched the 72 dpi picture to fit a 4' x 8' and saved it at 1200 dpi.

I was just going to post similar incidents with customers. Just had one like that but from a so called designer who should know better.

 

[nikdoobs]

I'm not sure what's worse... not understanding vector art, or not understanding the difference between your and you're.

 

[reQ]

I would say there is HUGE difference, when people don't understand how its done but understand that it will take time to convert their sketch\picture to curves and WILLING TO PAY for your time, and people who don't understand and refuse to pay you anything and you need to explain why you charging money for that.

 

[Gino]

I'm not sure what's worse... not understanding vector art, or not understanding the difference between your and you're.

:ROFLMAO: or there -- their -- they're. and we're in the communications business, huh ??

 

[Pixels Are Bad Mmmkay?]

I feel like every post you put up is always complaining about your customers.

I like reading about other's experiences with dumb customers. It helps me to realize I'm not the only one who runs into these kinds of issues.

 

[qmr55]

I'm not sure what's worse... not understanding vector art, or not understanding the difference between your and you're.

I see what you did there.