Helitin suddenly stops while printing

[mallprint]

Hello
I have Helitin print/cut machine PC-1600, with Epson DX5 printhead. The problem that I have is while printing machine suddenly stops. No matter what type of file or dimensions. The printhead stops on left or right side without any error message. Flexi continues to rip but printer stop move the printhead and vaccum is still working. Do you have any idea what causes this problem?

 

[J Hill Designs]

possibly throughput issue - try ripping before printing, try disabling antivirus real-time protection.