Help! Anyone have any ideas

Good Morning all,
JV3-160SP is the printer. We use RasterLink for our RIP. My issue this morning. I am getting no colors. Did a test print - does the act of printing but no ink on the vinyl. Did 15min nozzle soak... nothing - clean capping station, disway, cleaned around heads, did two strong cleans, cleaned clear strip, turn machine off and let sit for a while (Main switch) all this before I called tech support. They are having me do a 99min nozzel soak followed by a strong cleaning again. and then am to call them back. Has anyone had this problem, have anything else I can try.

Thanks so much,
Sharon

 

99min soak and strong clean

Well, I guess we are down for alittle while. 99 soak and strong clean did not work. Now we are trying unpluging it from the wall and turn off main switch for 20mins.

 

The 20 min turn off didn't work. waiting for call back from tech support. Yes ink in dampers. Going to make sure can get ink through with syringe. Thanks for the ideas. am willing to try anything at this point. Tech support is leaning towards something with the strip board.

 

Yes ink flow is good.

 

Yes, Ink in dampers and yes I can pull ink through. New to the posting so I apologize for double posts if they show up. We also turned off printer with main switch and unpluged it from the wall for 20 mins. Still nothing. Tech thinks it might be the brains. They are to call me back.

 

insignia, think you are right. yes we have good ink flow. Tech support put call in with Mimaki. I'll let you guys know what the out come of this is. I appreciate everyone's ideas.