help getting x-rite i1pro2 to communicate in versa works

[jim wells]

I purchased, brand new, last week the i1pro2 to linearize and create icc profiles in versaworks. My problem is
versa works won't recognize the unit. It works fine with the profiling software that came with it but when I try and calibrate it for the density measurement in versaworks it shuts off and I get a communication error. I was told that it has to operated with one program at a time. But with the i1 program shut off I can't eve get the unit to light up.

I contacted x-rite and they said since it works with their software it is a problem with versaworks. I have
shutdown windows defender and have spent some time combing the forums to no avail.
Anybody have any suggestions?

 

[SignMeUpGraphics]

Have you gone into the Preferences menu, then Measurement Instrument tab and set both models to GretagMacbeth EyeOne on USB?

 

[jim wells]

Thank you for the reply, yes I have done that. I have pretty much watched all the videos and tutorials from versaworks I can find. Can’t figure out what I am missing? Obviously I am missing something though. I’ve uninstalled and reinstalled the drivers several times as well. But know it can’t be that since it works fine with the publisher software.

 

[BVG]

Are you running Versaworks as an Administrator?

 

[jim wells]

Are you running Versaworks as an Administrator?

Are you running Versaworks as an Administrator?

I'm the only one who uses it. How do I check that?

 

[jim wells]

I'm the only one who uses it. How do I check that?

I just figured it out and tried it.
now that I know that the lights aren't supported by versaworks, I was able to successfully calibrate it and get to the measure part. When I click measure
and then click on the side of the instrument and proceed across the first row, it gives me a 4087 code.
I retried it at different speeds to no avail.
I rechecked that I have the gretagmacbeth selected. scale is at 110% and set to density control only.

 

[SignMeUpGraphics]

Which version of the i1Pro2 did you get?
I believe you need the i1Publish to get CMYK profiling capability.

 

[SignMeUpGraphics]

Also, feel free to increase the scale further just to be sure. I think we used to linearize at 115% as it wouldn't scan the patches properly when too small.

 

[jim wells]

Which version of the i1Pro2 did you get?
I believe you need the i1Publish to get CMYK profiling capability.

I do have the i1Publish package. I will try to increase to 115% though.
Thank you for your reply!

 

[danjuan]

Maybe we can help each other profiling our media.

OK, when reading the chart in Versaworks you need to print it at 110% i.e. go into Queue A and change the size to 110%.

I've also found that you need to hold down the button on the eye one then click measure, strange one I know but it worked and I was able to read the patches.

 

[jim wells]

Maybe we can help each other profiling our media.

OK, when reading the chart in Versaworks you need to print it at 110% i.e. go into Queue A and change the size to 110%.

I've also found that you need to hold down the button on the eye one then click measure, strange one I know but it worked and I was able to read the patches.

Thanks for the reply, I have done both of those suggestions to no avail...

 

[Manevitch]

Silly question, but WHERE on your computer are you plugging in the i1? I've had issues in the past in Onyx where I've read all 40 billion ICC profile patches and then the i1 times out, and the solution was to plug in directly into the back of the computer. Not through a USB hub and not through the front (many front ports go through a hub). I have no idea what voodoo is involved with USB ports but evidently timeouts and failed communications are more likely through hubs rather than a direct connection to the computer.

 

[jim wells]

Thank you for your reply! I’ve tried all the ports on the rear as well as front of computer to no avail.

Silly question, but WHERE on your computer are you plugging in the i1? I've had issues in the past in Onyx where I've read all 40 billion ICC profile patches and then the i1 times out, and the solution was to plug in directly into the back of the computer. Not through a USB hub and not through the front (many front ports go through a hub). I have no idea what voodoo is involved with USB ports but evidently timeouts and failed communications are more likely through hubs rather than a direct connection to the computer.

Thank you very much for your reply.
I have tried every port on computer front and back and it seems not to matter.
I have the same degree of success.

 

[Andy_warp]

I print and profile on fabric which is a bit of a different monster...and it's grand format so resolution is a bit more coarse than most inkjet printing.
I've NEVER built a good profile using the scanning method. Single patch reading works best for me. It's slow. It's tedious. It sucks.....
but you'll appreciate the quality once you have a good one. I also like it because you'll know if you get a bad reading for one specific patch.

I'd also check for a "scramble swatches" option.

 

[jim wells]

I print and profile on fabric which is a bit of a different monster...and it's grand format so resolution is a bit more coarse than most inkjet printing.
I've NEVER built a good profile using the scanning method. Single patch reading works best for me. It's slow. It's tedious. It sucks.....
but you'll appreciate the quality once you have a good one. I also like it because you'll know if you get a bad reading for one specific patch.

I'd also check for a "scramble swatches" option.

Thanks for your input!