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Help me with my genesys 6400 machine

Discussion in 'Miscellaneous Print & Cut Systems' started by shevvy, Apr 12, 2016.

  1. shevvy

    shevvy New Member

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    Apr 12, 2016
    KINGSTON
    Hello I just bought a used Geneys machine , this machine was not in use for over two years because it needed a print head, now I have bought the print head and change all the dampers and getting an error message sayin error due to an excessive current of X motor was detected or an excessive current of Y motor was detected, I have turn off the machine, unplug it and still getting that message do you have any idea what I can do
     
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  2. rjssigns

    rjssigns Major Contributor

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    Jun 4, 2007
    Home Office
    Take off machine covers and have a look at the motors. Could be a screw, washer etc... that has jammed the gears.

    If that doesn't work unscrew the drive motor, (leave it plugged in) prop it up away from any gears or wiring then see if it runs. You may get a humming noise, but no motion.

    Sometimes motors not being used will get some light corrosion on the inside that stops them.
    Since you're in Jamaica it makes me question where it was stored. Lots of humid salt air can cause a host of issues.
     
  3. shevvy

    shevvy New Member

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    Apr 12, 2016
    KINGSTON
    Genesys 6400

    I am so happy to get a reply from you, I have told my husband who is the machine operator what you have said he is going to try what you said and see if it works. I am so happy to get a response. I will keep you up to date. Once again, I appreciate your response.

    Shevvy
     
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